4527 Lenox Ave. Jacksonville, FL 32205

Job Title: Transportation Dispatcher

 

Department: Transportation

 

Reporting to: Transportation Manager

 

Date:  12/13/2024

 

Position Status: Full-time             

FLSA Status: Non-Exempt

        

 

Job Summary:

 

As a Transportation Dispatcher, you will manage scheduling, communicate route assignments, monitor transportation activities, and resolve any issues that arise—all while maintaining a focus on safety, efficiency, and exceptional service. Participation in a rotating on-call schedule for weekend coverage is required. If you thrive in fast-paced environments and enjoy problem-solving, this position offers an exciting opportunity to make a meaningful impact with a self-sustaining social enterprise. Join us today!

 

Goodwill Industries of North Florida is a local, not-for-profit organization that removes barriers to employment through training, education, and career opportunities for the communities we serve.

 

Minimum Qualifications:

Education

High school diploma or equivalent required; Associate’s degree in Transportation, Logistics, or related field preferred.

 

 

Experience

At least three years of related experience and execution of similar duties in warehouse/freight operations required.

 

Licensure, Certification, and/or Registration

Valid Driver’s License

Other

 

 

 

Must have excellent communication skillsMust have excellent problem solving skillsMust have excellent critical thinking skills

 

 

Job Duties

Essential Duties

% of Time

Schedules drivers for pick-up and delivery; selects most efficient routes for each driver. Assists the Transportation Manager with prioritizing and routing drivers for regularly scheduled routes and urgent needs. Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed.Consolidates orders into truckloads for specific destinations.Communicates delays and route changes as necessary.Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed. Monitors drivers’ working hours to ensure compliance with federal and state laws and regulations.Assists with the oversight of maintenance and repair schedules for vehicles.Performs other related duties as assigned. 

 

 

90%

 

 

 

 

 

 

 

 

 

 

 

 

10%

 

Supervisory/Decision Making Authority

 

Does the position require customary supervision and management of at least 2 or more full-time employees?  ☐ Yes ☒ No

 

 

 

Enter the number of direct reports and their position titles: N/A

 

PHYSICAL REQUIREMENTS: 

 

   Required   

StandingWalkingProlonged periods of sitting at a desk and working on a computer

   Preferred

Ability to lift up to 15 pounds at a time

      

   

 

 

 

HAZARDS:

 

 

 

SKILL REQUIREMENTS: 

Excellent verbal and written communication skills. Strong organizational skills to prepare and assign routes.Strong leadership skills to ensure drivers’ compliance with direction and assignments.Basic understanding of geographical area and mapping programs to facilitate efficient routing.Proficient with or able to quickly learn dispatch and recordkeeping systems.Ability to work at a fast pace and under pressure.Thorough understanding of shipping industry.

 

Required

Experience with Microsoft ExcelOrganization and prioritization skillsAttention to detailCritical thinkingStrong customer support mindsetVerbal and written communication skillsReasoning and logic skillsTeam-oriented and collaborative interpersonal relationships skillsSensitivity to service population’s cultural and socioeconomic characteristics

Preferred 

Experience with Samsara, McLeod, or AS-400 tracking programs.