Charlotte, NC, 28230, USA
6 days ago
Transportation Driver
Position Number: 010280 Department: Business Services (Adm) Employment Type: Permanent - Full-time Months Per Year: 12 Essential Duties and Responsibilities: Support day-to-day Transportation business needs as assigned by supervision including; + Niner Transit, Niner Paratransit, e-scooters and pedal-assist bicycles. + Bicycle lockers + Charter transportation requests + Bus advertising + CATS /Light Rail operations + All other transportation-related services. + Identify and document vehicle defects on associated paperwork ( DVIR , Vehicle Usage Log, etc.) + Immediately report all critical safety concerns and all accidents, incidents, and injuries to appropriate supervisory staff. + Properly secure mobility device aids (wheelchairs, walkers, etc.) for disability transportation program members in vehicles with appropriate tie-down restraints. + Participate in professional development opportunities such as supervisor-directed training, conferences and webinars. + Exercise a considerable level of independence and initiative when operating under the direction of work to support the Transportation team and campus community, troubleshooting issues and providing detailed information to supervisors related to the issue and a potential cause or solution. + Utilize University-provided two-way radios for appropriate and professional communication with supervisor and/or on-duty dispatcher for updates and passenger transfer information. Use proper radio language (10-codes). + Report to designated ADA pick-up and drop-off locations as directed by software-initiated schedule and/or on-duty dispatcher for scheduled and on-demand transfers, and provide safe point-to-point transportation. + Provide chartered transportation as scheduled by supervisory staff. + Monitor the University’s transit operation and provide feedback to PaTS supervisors regarding service levels, cleanliness and vehicle condition. + Assist with the bus advertisement program by inspecting and installing/removing bus ads as directed. + Monitor, inspect and clean bus shelters, bike lockers and other PaTS-owned equipment to ensure University standards are upheld. + Monitor and inspect the University’s car/bike/scooter-sharing programs and identify devices/vehicles that are improperly placed on campus, such as blocking accessible pathways, and relocate devices to a proper hub. Report incidences to supervisory staff. + Monitor PaTS signage around campus to ensure information is present and in good condition. + Enter, edit, review, and submit information into necessary computer programs in support of dispatch operations. + Develop and foster working relationships with co-workers and campus partners to effectively support Transportation programs and University-supported initiatives. + Provide courteous and positive customer-service experiences to students, faculty, staff, and University guests through all interactions and supported services. + Communicate professionally and respectfully with all customers, internal and external, and provide information, assistance and/or solutions to customers with questions, concerns and/or complaints to ensure they are appropriately handled. + Independently identify concerns that may negatively impact a customer’s experience and report to appropriate supervisory staff. + Independently perform routine pre/post-trip vehicle inspections, identifying both the condition and operational capacity of all vehicle systems by checking fuel levels, tires, wiper blades, lights, audible and visual vehicle warning systems, ADA lift/ramp and accessory components, etc. + Report vehicle defects to supervisor and document on the Driver/Vehicle Inspection Report ( DVIR ) + Fuel vehicles daily at the end of each shift. + Operate vehicle-equipped ADA ramp/lift and ensure passenger enters and exits the vehicle safely. + Clean vehicles by removing trash, wiping down hard and soft surfaces and washing exterior. + Exercise sufficient vehicle awareness to investigate and identify vehicle issues during standard operations and report specific information to the on-duty supervisor for a quick and effective resolution. + Report on time for your scheduled shift, clock in to the timekeeping system and check in with the on-duty supervisor for relevant information. + Monitor email and driver’s mailbox on a daily basis and respond accordingly. + Access and print the driver paperwork for your shift and review schedule information for updated passenger transfer information. Prepare and complete paperwork, logs and records legibly and completely, as required. + Access appropriate vehicle keys from the key box and sign the vehicle out on the Vehicle Activity board. + Coordinate with the supervisory team to facilitate supply deliveries on campus. + Demonstrate initiative and remain productive throughout your workday. + Demonstrate initiative by working ahead and completing all required University and departmental training before the due dates. Minimum Experience / Education: Required Minimum Qualifications: Sufficient experience to operate assigned vehicles or equipment. University Preferred Qualifications: Sufficient experience (usually at least six months) to operate effectively the machine to which assigned. Driver’s license may be required. Preferred Education Skills and Experience: + High School Diploma. + 2 years of customer service and professional driving experience + Experience transporting people with disabilities and familiarity with ADA regulations + Professional work experience in a passenger-carrying transportation role. + University program knowledge preferred. + Valid, state-issued Commercial Driver License, class A or B, with Passenger endorsement preferred. + Valid DOT Medical Card preferred.
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