Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location
Overview
Ensure guest satisfaction and revenue optimization through airport shuttle, driveway management, garage management and the coordination of hotel services.
Responsibilities Supervise Valet Parking, Shuttle Drivers and Bell Staff.Oversee the routine maintenance and repair of the hotel vehicles.Maintain allotments and pricing for third party valet parking websites.Respond to guest requests and inquiries.Coordinate reservations for guest parking.Prepare weekly, monthly and annual revenue forecasts for Parking.Complete documents necessary for reporting accidents.Interaction with guests to resolve conflicts.Create seasonal marketing plan to promote parking packages.Participate in the Social Media Committee.Monitors payroll hours and reports.Monitor current rate, rate changes and all promotions and groups.Communicate with Director of Rooms Operations or Rooms Operations Manager regarding all aspects of Parking operations.Assure property operation meets internal audit standards.Implement, monitor and maintain departmental inventory, record keeping, accounting, budget and purchasing policies according to HMC policies and procedures.Select, train, supervise, develop, schedule, discipline, and counsel employees according to HMC policies and procedures.Monitor Parking/Shuttle compliance in Signature and Guest Satisfaction Scores programs.Ensure hotel compliance with HMC hotel and employee management policies and procedures.Review reservation forecasts, catering functions, convention pick-up, marketing plan, promotional packages and notify staff of changes.Complete reports and paperwork (i.e., forecasts, annual budgets).Determine daily, weekly, and monthly selling status and strategies.Conduct performance appraisals.Manage operations in compliance with local, state and federal laws and regulations.Maintain Material Safety Data Sheet procedures and other requirements according to OSHA standards.Ensure enforcement and communicate hotel security policies and procedures (including emergency procedures).Participate in emergency response team activities including fire drills, alarm tests and emergency response practice sessions as directed by hotel management.Report all unsafe conditions and suspicious activities immediately.Attend all mandatory hotel meetings.Perform all other duties assigned by supervisor, to include cross training, MOD shifts, CPR and first aid training.Keep work area neat and organized. QualificationsKnowledge and Skills:
Previous management or supervisory experience of 2 years.Ability to manage according to the employment, service and Inn Keeping laws of the jurisdiction.Demonstrate positive leadership characteristics that inspire employees to meet and exceed standards.Computer literate.Basic Accounting knowledge.Ability to operate computer systems as required within the hotel.Valid driver’s license.No employee will pose a direct threat to the health/safety of self or others.
Performance Standards: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Effectively manage the parking and shuttle operations.Monitor and maintain the safety, sanitation and security procedures and policies of the hotel.Keep systems downtime to an absolute minimum.Keep safety incidents at or below industry average and/or property objective.Execute prompt and courteous service to ensure that guest expectations are exceeded.Effectively manage time.Maintain compliance with brand programs and standards.Meet or exceed productivity standards.
Hours Required:
Normal week-day business hours, however, overtime may be required based on the business needs of the hotel.
Language Ability:
Read, write and speak English fluently. Ability to communicate effectively with the public and other colleagues.
Reasoning Ability:
Ability to apply common sense understanding to carry out job instructions.
Salary: $55,000 per year
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.