We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position is responsible for serving as the primary administrative support for our major client's operations.

Annual Hiring Range/Hourly Rate:

$22.50 - $24.50 Per Hour

Benefits

Paid time off

401k, with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term/long-term disability insurance

Voluntary life, accident, and hospital plans

Employee Assistance Program

Commuter benefits

Employee Discounts

Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

Analyze data from custom computer screens and prepare driver run sheets for each flight

Assign Drivers to gates and flights

Serve as the quality assurance specialist, ensuring that contents of coolers and or meals meet customer specifications

Monitor driver’s kitchen departure time

Track all flight, gate, meal order and other changes in flights

Serve as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems

Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications

Answer and log customer calls, concerns and complaints and make recommendations to resolve on-going issues

This position will rotate periodically between scheduled shift, and vacation relief shift

Qualifications

Education:

H.S. diploma required

Associate’s degree preferred

Work Experience:

2+ years of general work experience in an office or warehouse facility.

1 year of experience directing the work of others

1-2 years of shipping/receiving experience preferred

Technical Skills: (Certification, Licenses and Registration)

Able to drive on the ramp (must be 21+ driver’s license)

Able to multi-task in a hectic environment

Detail oriented

Able to keep calm in high pressure environment

Able to work with a minimum of supervision/off-site environment

Able to make independent decisions

Able to compile data from multiple sources with a high degree of accuracy

Able to communicate status changes to all parties in a timely manner

Driven to document and improve processes

Must have valid driver’s license

Language / Communication Skills:

Able to develop rapport with major client

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time

Travel %: none

Exemption Classification: non-exempt

Internal Relationships: unit employees

External Relationships: customers

Work Environment / Requirements of the Job:

Must be able to function in a warehouse environment 

May be required to rotate between day and night shift

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): Mgr, Transportation or General Manager

Dotted Line Manager (Title, if applicable):  n/a

Number of Direct Reports: n/a

Number of Dotted Line Reports: n/a

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skills

Engaging – Understanding others, Team Leadership and Developing People

Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with integrity

We communicate and keep each other informed

We put our heads together to problem solve and deliver excellence as a team

We have passion for our work and we pay attention to the little details

We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

We do what we say we will do, when we say we are going to do it

We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

07/01/2024

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!