Job Description

Ingram Content Group (ICG) is hiring for a Lead Specialist to contribute to our Transportation team in LaVergne, TN just outside Nashville.  Leads manage customer relations to resolve customer inquiries both accurately and timely. Work well in cooperation with others for the benefit of reaching company goals and objectives. Utilize effective judgement to make sound decisions based on the needs of the situation. Provide guidance and direction to Customer Care Specialists. 

Want to help get more books to more places in more ways?

At Ingram, our teams are collaborative, innovative and are recognized as change agents, partnering with skilled professionals across the country to generate new, impactful ideas. We are proactive, evolving and highly respected in our industry.  We are flexible, have fun, and foster professionalism.  Our focus on providing exceptional customer support differentiates us from competitors. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you are seeking a developed and adaptable company, we can’t wait to meet you!

Schedule

Monday-Friday, 7a-4p (Flexible start time) OT when needed

Required Qualifications:

HS education or equivalent5 years transportation experience

Key Responsibilities:

Generates and maintains all routing instructions, carrier information, and tracing data upon review of transportation analyses of carrier costs for truckload carrier, less than truckload carrier, and small parcel carriersAssigns carriers to inbound and outbound lanes based on pricing and availability for all Ingram Distribution Centers and certify the documentation is correct and complete for the audit, payment and claims to be completed efficiently and accurately.Highly involved in service requirements for all aspects of customer requirements for key accounts.Manages carrier performance daily to ensure pick up, delivery, claims and tracing are completed as scheduled and current for the benefit of customer, Ingram Operations and carrier compliance.Provides a support function for Customer Care, Pub Support and other internal clients and manages the communication network between Ingram and all modes of transportation regarding shipment tracing, appointment scheduling, carrier pickup and delivery and numerous performance standards.Works with carriers to develop settlement on disputed claims.Serves as point of contact with both internal and external clients.Files claims with carriers, monitors progress, including mailing 30, 60 and 90 day letters, applies payments and prepares documents for imaging.Obtains a thorough understanding of carrier contracts.Audits freight bills for compliance and makes appropriate decisions on payment.Sets up invoices for payment in APC system.Reconciles accounts receivable statements.This list is not exhaustive

Essential Physical demands:

Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and workAbility to sit at workstation for extended periods of timeAbility to work effectively using a personal computer for long periods of timeAbility to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment

Additional Information

Perks/Benefits:

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.10 vacation days & 10 sick days accrued annually and 3 personal days401K match, Life and AD&D, Employee Assistance programs, Group Legal, & moreWellness program with access to onsite gym and basketball court for associatesEncouraged continued education with our tuition reimbursement programFinancial and in-kind opportunities to engage with non-profits in your communityCompany match program for United Way donationsVolunteer opportunities and in-kind drives for non-profits throughout the yearTake breaks or brainstorm in our game room with ping pong & foosballCasual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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