The transportation network behind Amazon’s operations spreads over hundreds of countries, reaching millions of customers. It’s our Amazon Transportation Services team that ensures products are efficiently transported where they need to be before their final delivery. As a Transportation Specialist, you’ll be working closely with teams across Amazon and external logistics partners to ensure enough delivery vans are available, processing new cases and acting quickly on escalations where necessary.

This position involves working in a rotating three-shift system, which may include Saturdays, night shifts and on-call duty.

Key job responsibilities
- Facilitate communication between stakeholders to find root causes and resolve issues quickly
- Produce and deliver reports on key delivery metrics
- Mentor or coach team members to help them develop new skills
- Maintain high standards of work by following policies and procedures
- Continually review processes to find areas for innovation
- Managing high volumes of calls.

A day in the life
The main task of the Remote Gatehouse Specialists is to perform gate transactions (check-in and check-out), managing high volumes of calls. Check-in and check-out transactions consist of confirming all the necessary information to allow the driver to enter or leave the Amazon site. The Remote Gatehouse Specialist also facilitates the flow of information between different stakeholders (Drivers/Relay Operations Center/Warehouses) and resolves any potential issues that impact customer experience and business continuity.

About the team
Remote Gatehouse Team is a part of ROC (Relay Operations Center). ROC is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies.