*Main Responsibilities:* · Work together with the team(s) in achieving service levels and processing travelers’/travel arrangers’ requests whenever necessary or required by the volume of requests** · To process the work received in a timely manner and in full compliance with CWT standards including but not limited to use of GDS scripts, queues, ID data requirements, etc.** · Provideconsultancyoneveryaspectsoftravelrequirementi.e.documentandvisaarrangement,insurancepolicy,etc.whichcomplytotravelpolicy** · Providesuitablerecommendationsofroutingandticketingtoclientswithlowest logical airfares (LLA)policy, to reserve and issue the tickets** · Replytoallquerieswithinthegiventimeframe** · Buildandmaintaingoodclientrelationships** · Working hours to include weekend and/or Public holiday (shifting) which will be different with regular team *Qualifications: * *Experience & education:*// / / · *Experience* o Minimum of 3 years of experience in a similar position o Having experience in TMC will be an advantage o Experience in using GDS like Sabre and Amadeus o Has knowledge and experience in ticketing such as issuing tickets, reissuance, refund, and issuing hotel vouchers o Flexible in schedule (night shift/ weekend/ public holiday) o Preferably male · *Languages* o English fluent inbothwrittenandverbal communication · *Knowledge, skills and abilities (KSAs)*// o Diploma in any discipline or equivalent o IATA certification an addedadvantage o Excellent knowledge of reservation systems (GDS) – preferably Sabre, IATA fares and ticketing o Good command of MS Office and Excel o Good attitude and interpersonal skills o Demonstrate pro-active and “can do” solution driven approach o Attentivetodetail o Ability to work as a team * * **Job:** **Travel Counselor* **Organization:** **TX_Operations_All Countries (Non-GSC)* **Title:** *Travel Experience Counselor II* **Location:** *Jakarta* **Requisition ID:** *2500001I*