As the U.S. military and government division of CWT,CWTSatoTravelis a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.
We are very proud of our 65 year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey withCWTSatoTraveltoday.
CWTSatoTravelis seeking aTravel Experience Counselor II
Travel Reservation Agent
Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accountsEnsures reservations are built according to client standards and preferencesActs as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situationResolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex faresEscalates more complex problems to more experienced staffAssignments include both routine and non-routine workOther Duties
May perform other duties as back up to understaffed areas of department as assignedMay be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)#LI-ONSITE #LI-PS
Education
High school diploma or country equivalentExperience
2 years industry experienceTravel counselor experience preferredLanguages
English fluent – written and spoken2nd language a plusKnowledge, Skills and Abilities (KSAs)
Detail-oriented to ensure high level of accuracyBasic MS OfficeCapable of working with minimal supervisionGood travel industry knowledgeSkilled in GDS; Sabre preferredSecurity Notice- This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.
Education
High school diploma or country equivalentExperience
2 years industry experienceTravel counselor experience preferredLanguages
English fluent – written and spoken2nd language a plusKnowledge, Skills and Abilities (KSAs)
Detail-oriented to ensure high level of accuracyBasic MS OfficeCapable of working with minimal supervisionGood travel industry knowledgeSkilled in GDS; Sabre preferredSecurity Notice- This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.