Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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As part of the Global Business Consulting organization, Travel Program Specialist (TPS) practice line is one of the fastest growing organizations within that group, striving to provide value by implementing strategic and operational travel management on behalf of our customers. This position of a Travel Program Specialist (TPS) will be responsible for providing extensive travel operational and customer management. The TPS is responsible for the day-to-day operation and execution of the travel program and related projects, and includes the following activities:

What You Will Do

Coordinates travel policy rules and preferred supplier’s contracted rates set up for all platforms (online, offline)Supports the implementation of new tools and processes around traveler operations Supervises agency performance targets including customer service level agreements (SLA)Handles the direct relationship, coordinate configuration and understand user navigational experiencesProvides site messaging recommendations based on program needsCommunicates product upgrades, functionality improvements and issuesShares standard processes on shown online usage strategies, communications and benchmark metricsProvides an ongoing online educational support to travelers: communicating recommendationsResearches, analyzes and reports on travel work streams across enterpriseContinuously updates travel information on <Client Name>’s intranet and travel intranet sites; leverages traveler communication, mentorship and supportCoordinates and supports communications, progress and standard processes in driving tactical and operational travel management activities

What We’re Looking For

Proficient in EnglishUnderstanding of travel data and overall travel related processes with ability to analyze spend and trends.Excellent technical skills on travel related technology such as online booking systems and reporting tools.In-depth experience in business travel, experience in card/payment solutions a plus.Strong analytical skills, dedication to quality, adaptability, organizational change, self-motivation and team work skills required.Strong communication skills, both written and verbal.Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstancesPrevious experience working in a global environment is a plus.Proficient in Excel, Word, PowerPoint and Microsoft Outlook.

     

Location

Mexico

     

Click here to learn more about the benefits we offer in Mexico.

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!