Our Travel Contact Center Sales Associate supports Member/non-Member sales and service on multiple levels through multiple communication channels related to commodity travel products (air, car, rail, and hotel inquiries and reservations).  This role utilizes relationship-selling to match products and services to meet the needs of Members and non-Members while maximizing Membership and Travel benefits. 

**This is a work from home sales/customer service position - 1st shift schedule, but schedule will include a weekend day shift each week**

**Candidates MUST live within one of the following states to be considered**·   

·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia

**Next New Hire Training Class to begin Monday, January 13, 2025**

What we can offer you: 

The starting base compensation for this position is $ $11.32 - $21.65 hourly.  The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location

Monthly incentive plan based on individual performance

Paid Virtual Training

All required computer equipment will be provided to you by AAA Club Alliance

Health Insurance (Medical, Vision, Prescription Drug and Dental)

Free Life Insurance

Tuition Reimbursement

Flexible Spending Accounts

Wellness and Health Advocate Programs

401(k) with Employer Match up to 7%

Auto repair, travel and merchandise discounts

Free AAA Premier Membership and more

What we need from you:

High School Diploma or equivalent

18 months of sales/customer service experience, **Call Center/inbound call taking experience preferred

Effective written and oral communication skills

Ability to multi-task/seek resolution

A quiet, private workspace free from distraction or interruption

Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment.  Wireless, DSL, Hot Spots, Satellite or shared/public internet connection is not authorized and is prohibited

Successful completion of virtual training class

Able to work weekends, overtime and/or holidays as required

This position does NOT allow the flexibility to provide care to others in the household

What you will be doing:

Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing air, car, rail, and hotel reservations.  A concentration on Diamond Elite and Preferred vendor products is required.

Book and counsel Members/non-Members on primarily domestic air, rail, hotel and car reservations.

Operates and is familiar with applicable automated airline reservation and ticketing system as well as travel partner booking sites.  Assumed proficiency within six months.

Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.

Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines while actively looking for upsell and cross sell opportunities to meet Members’ needs.

Create and maintain long-term relationships with travel clients to foster repeat business.

Meets or exceeds established minimum production/performance requirements.

Participates as a user in testing of new systems/procedures.

Demonstrates creative problem-solving skills and identifies alternatives; considers the likely impact of decisions before implementing them.

Keeps current on new developments, products, services, policy changes, etc., and applies them correctly in performing tasks; maintains a high level of expertise in technical/functional areas as they relate to AAA travel platforms.

Assists Members with auto travel plans by providing hotel reservations along planned route.

Other duties as assigned.

#LI-Remote #US #aaacluballiance

 AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

 

Job Category: 

Sales