Why Work For Us? + Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position + 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period + Benefits – Medical, Dental, Vision, wellness program and more! + Paid Holidays + Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. + Collaborative Environment – AAA will value your contribution to providing exceptional service to our members + Free AAA Classic Membership + AAA Product Discounts + Tuition Reimbursement Program Additional Details: Competitive hourly base + commissions . Summary: As a AAA Travel Counselor, you will be responsible for providing exceptional travel sales and support experiences to our Members while attracting new clientele. This is a full-time, onsite position @ AAA Hayward (California). Essential Functions + Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel. + Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction. + Stays current with world events and latest travel industry developments and trends, and provides relevant information to members. + Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements. + Initiates contact with members and past customers to prospect for new business and encourages repeat business. + Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.). Knowledge/Skills/Abilities + Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills. + GDS experience required (Apollo/Galileo/Travelport). + Knowledge of travel products and worldwide geography, the ability to read and interpret maps and brochures. + Strong consultative selling skills with the ability to listen to members’ needs. + Bilingual communication skills are a plus. Education & Experience / Licenses & Certification + High school diploma or equivalent. + 2 years of recent experience selling international and domestic travel services (preferred). + Travel Institute certification as “CTA, CTC, or CTIE” (preferred). Work Environment/Physical Requirements + Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. + May travel by car, plane or other form of transportation to attend business meetings or conferences. + Approximately 70-80 percent of the time spent on the job involves the use of a personal computer. #MEL #MEA #LI-ML1 We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $52,358.00 - Mid: $65,447.00- Max: $78,537.00 - This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.