**Description** **BANC OF CALIFORNIA AND YOUR CAREER** Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more. At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN® **THE OPPORTUNITY** As a Treasury Services Team Lead at Banc of California, you will assist in overseeing the daily operations and strategic direction of the Treasury Management Services department. You will help lead a team of treasury services professionals, ensuring the delivery of high-quality service to our clients, while optimizing processes and implementing best practices. Your role will involve leading initiatives to enhance the efficiency and effectiveness of our treasury operations. This position requires strong leadership skills, thorough knowledge of treasury and banking products, and a commitment to fostering a collaborative and innovative work environment. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates. **HOW YOU’LL MAKE A DIFFERENCE** + Assist management in maintaining the operational integrity of the department by handling internal daily support, including SLAs, reviewing/approving day-to-day work, and addressing service-related matters. + Assist with escalated issues. This will include direct customer communications. Ensures all issues are resolved and supports the company’s goals and values. + Handle complex requests as well as approves routine transactions. + Reviews daily quality assurance reports and work to ensure completeness, accuracy and compliance with established policies and procedures. + Evaluate processes to identify optimization opportunities and efficiencies. Consistently assess processes to improve overall productivity and accuracy + Collaborate internally with other departments in handling of treasury services tasks. + Coordinates daily team activities, effectively delegate assignments, maintain work schedules, and provide necessary training. + May support call monitoring activities for quality assurance. Provides feedback and training on improving the overall service experience. Tracking and measuring results and provides ongoing feedback to team. + Participate in and/or lead projects and initiatives under the guidance of Management. + Set a high standard by leading by example and stepping into TM Manager/Supervisor responsibilities when needed. Ensure compliance with established bank policies and procedures and adhere to audit requirements. + Continuously develop and maintain knowledge of internal policies and procedures to effectively assist clients. Collaborates with management to keep procedures and job aids current. + Follows established bank policies & procedures, meets and adheres to audit standards. Supports the company’s goals and values. + Performs duties specific to the position and other functions as assigned. If role supports the ACH team, the following are the specific duties: + Onboarding and Maintenance of ACH Origination. + Utilize NACHA operational guidelines for decision-making. + Phone Support, includes customer assistance with sending ACH transactions and reviewing NACHA formatted files. + Customer Service Escalations, both internal and external. + Quality Assurance Reviews. If role supports the Integrations team, the following are the specific duties: + Onboarding and Maintenance for Integration solutions. + Lead for technical support and connectivity escalations from department. + Primary support for Aggregators via Business Online. + Lead projects for integration solutions, ensuring timeliness of completion for team. + Partner with internal departments for training, support and assistance as needed. + Quality Assurance Reviews. + Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. + Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. + Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values. + Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct. + Performs other duties and projects as assigned. **WHAT YOU’LL BRING** + Strong passion for client services. + Ability to lead and work in a collaborative, team-oriented environment. + Effective organizational and time management skills. + Exceptional oral, written and interpersonal communication skills. + Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments. + Ability to organize and prioritize work schedules on a short-term and long-term basis. + Ability to provide consultation and expert advice to management. + Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations. + Ability to work with little to no supervision while performing duties. If role supports the ACH team: + Minimum of 4 years of experience in supporting ACH operations. + Minimum of 2 year of banking experience. + ACH Certification preferred. + Supervisory or team lead experience of 2-3 years is preferred. + Intermediate/ working knowledge of quality monitoring & phone systems. + Intermediate working knowledge of Microsoft Excel. + Demonstrate knowledge of and adherence to NACHA Rules. + Understanding of NACHA File Requirements and how to support questions relations to NACHA formatted files. If role supports the Integrations team: + Minimum of 4 years of experience in supporting integration solutions (ie SFTP). + Minimum of 4 years of banking experience. + Supervisory or team lead experience of 1 year preferred. **HOW WE’LL SUPPORT YOU** + **Financial Security:** You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting. + **Health & Well-Being:** We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA). + **Building & Supporting Your Family:** Banc of California partners with providers that offeradoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. + **Paid Time Away:** Eligible team members receive paid vacation days, holidays, and volunteer time off. + **Career Growth Opportunities:** To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more. **SALARY RANGE** The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition. Equal Opportunity Employer PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.