Summary
Treatment Coordinators serving as an empathic educator on the importance of oral health and sharing financing options to make treatment affordable greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Treatment Coordinators are also cross-trained on basic back office functions to help support the 5-star patient experience.
Core ResponsibilitiesExecute 5-star patient experience: coordinate with dentist to provide empathic education to patients; present financing options in easy to understand process; schedule follow up or additional appointments as neededIndividualized customer care: address needs, questions or concerns in respectful, friendly, timely manner providing comforting and reassuring responses escalating to additional team members when necessaryReduce patient wait times through advance by preparing reviewing schedules, charts, or additional information needed from patient before visit Initiate patient paperwork for treatment (employment, insurance, etc.); Conduct insurance verification to obtain correct co-paysAssist patients with payment-related questions; process in office paymentsMaintain Clean & Bright; oversee cleanliness and orderliness of lobby and front officeTeam Support: provide assistance in others areas of the clinic, as requested Community Outreach: As requested, promote JDO by attending neighborhood events or visiting local businesses and distributing flyers and “goodie-bags” to the public Competencies for Excellence Leading Others and Influence: Develops and communicates goals; Enhances commitment to organization through acknowledgment of contributions and recognition for progress; Structures situation to create a desired impact and to maximize the changes of a favorable outcomeIntegrity & Credibility: Able to gain the trust and respect of patients, co-workers and leaders; Exhibits professional demeanor; Takes responsibility for own mistakes, does not blame othersInitiative and Results Orientation: Sets specific, challenging goals; Measures results; Handles crisis effectively; Exhibits tenacity in reaching goalsCommunication: Understands attitudes, interest, needs and perspectives of others; Expresses ideas concisely; Tailors communication to specific person/audience; Anticipates and manages effects of communicationConcern for Order and Quality: Keeps records; checks quality and accuracy of work and documentation; ensures quality and accuracy of work is not compromised while meeting deadlinesTeamwork: Work to develop friendly and supporting atmosphere; Pitch in and help others; builds collaborative culture in officeSelf-Management: Exhibit self-confidence on assignments through completion; Functions effective under pressure; Manages own behavior to prevent or reduce feelings of stress; Integrity & Credibility: Able to gain the trust and respect of co-workers and managers; Professional demeanorAdaptability: Adapts to change in direction in order to support changing prioritiesDiversity: Adapts and integrates into diverse work group and patient populationCustomer Service Oriented: Becomes trusted advisor to the patient; emphasizes and supports 5-star patient experienceJob RequirementsMinimum age of 18 requiredHigh School Diploma or equivalent requiredBilingual (English/Spanish) highly preferred Active RDA certification high preferred; required within 6 months of hireMinimum 1 year Dental office experience highly preferredMinimum 1 year of patient care or customer service experience highly preferredIntermediate to advance computer use and data entry skillsReliable transportation; ability to work clinic hours, including SaturdaysLocation: Varies based on current openings
Work Environment and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform this role.
Position Type/Expected Hours of Work
Full-time position, five (5) days a week including Saturday. Saturday is mandatory for all team members.
Office Hours:
Monday/Wednesday/Friday (ALL): 8:30 – 5:30, lunch 12:30-1:30;
Tuesday/Thursday (GD/HYG): 10:00 – 7:00, lunch 12:30 – 1:30
Tuesday/Thursday (ORTHO): 9:00 – 6:00, lunch 12:30 – 1:30
Saturday (ALL): 9:00 – 4:00, lunch 12:30 – 1:00
Travel
Occasional travel may be required (less than 25% of the time)