The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a fun, friendly, and professional environment where we care greatly about our staff.
Responsibilities
Interact with other departments (or areas) to resolve patient and/or doctor inquiries Assist in training new Customer Service representativesAnswer inbound telephone calls from members, providers, brokers/agents, and potential clientsProvide information to members regarding dental benefits and provider networkProvide eligibility information to provider networkCoordinate emergency care (out-of-area and specialist referrals)Interact with other departments (or areas) to resolve patient and/or doctor inquiriesCoordinate Language Assistance Program requestsClerical duties and/or projects as assignedWestern Dental – Brident offers a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full time status.
Paid Time Off (PTO)Holiday PayMedicalDentalVisionContinuing education and advancement opportunities401 (k) plan Qualifications Good verbal and written communication skills Minimum of one year customer service experience in a Call Center environmentPrior sales experioence required Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Not finding what you're looking for or not ready to make the leap quite yet?Join our Office Staff Talent Community or Hygienist & Doctor Talent Community to be the first to know about upcoming opportunities.
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