Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

The Trek University Website Content Admin is a member of the Learning Services team that works closely with Trek's retail and marketing departments to deliver a full curriculum of online training to our global network of bicycle retailers. A successful candidate will support Trek's mission of building only products we love, providing incredible hospitality, and changing the world by getting more people on bikes. This position requires an optimistic, figure-it-out attitude and a drive to complete various complex tasks. You will join a team dedicated to providing exceptional service that works together to get the job done. 

What is Trek University?  

Trek University is Trek Bicycle Company's global training platform that hosts instructional courses, a community forum, and news for bicycle retailer and Trek employees worldwide. 

Responsibilities include, but are not limited to: 

Content Administration 

Load and remove content across all global Trek U platforms 

Coordinate with global and local teams to ensure Trek University content is accurate, timely, and locally relevant to all markets 

Trek University Online Administration 

Administrate the back end of Trek U’s global training websites: manage global site organization, content/imagery, and layout 

Maintain global retailer and user database 

Identify opportunities to improve Trek U's user experience and program effectiveness 

Reporting 

Create and deliver various reports using the Trek U website, email marketing platforms, and more.

Provide Incredible Hospitality 

Provide exceptional service and care for all internal and external Trek U customers, making them wildly successful 

Support the larger Training Team by proofing content, assisting during remote and in-person training, and other tasks as assigned 

What you need to be successful in this position: 

Aptitude to balance multiple projects and timelines/deadlines 

Humility to admit what you don’t know and resourcefulness to figure it out and ask for help 

Ability to work with multiple teams, departments, and cultures 

Ability to communicate clearly, effectively, and respectfully with teammates and customers across the world 

Ability to adapt communication style depending on the audience 

Competency with Microsoft Office suite 

Where you may have worked (applicable experience):  

Bike shop: sales or service 

Hospitality 

Retail 

Teaching/coaching 

Trek Benefits:

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Flexible holiday schedule – 10 company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish