Job Description Overview: Insight Global is in search of a Customer Support Representative for a large pharmaceutical client in Indianola, PA. This position is responsible for providing assistance to external customers and multiple field Teams in the off hours (nights & weekends). Responsibilities include customer calls when a product within a hospital goes down, troubleshooting, scheduling a service tech to come out if problem is not resolved. Support resolution of troubleshooting regarding products and service dispatch as well as updating and accurately maintaining data in SAP and CRM systems. Day to Day:  Provide support function such as facilitating resolution of off hours customer/field issues.  Have technical conversations with hospital professionals if/when a product goes off line  Utilize SAP and CRM Systems to professionally handle customer/field calls, and requests via phone, CRM, email and web.  Customer calls and dispatch if problem is not resolved  Provide dispatch service to customers as well as manage Dispatch console for the field.  Enter dispatch updates as necessary We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Bachelors / Associates Degree (general) - Proficiency in Microsoft Office product suite - Familiarity being a Technical Service Representative - Pharmaceutical Background - HVAC / Washers / Dryers / Heaters / - Excellent inter-personal, organizational, written and oral communication skills - Ability to work in a fast-paced environment null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.