Triage & Early Interventions Officer

We have an exciting opportunity for a Helpline Advisor known internally as a  Triage & Early Interventions Officer to join the Dyfed-Powys team in Llangunno,  working 37.5 hours a week.

Do you want to make a difference every day?  Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?  Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

County/Borough Carmarthenshire Office location Dyfed-Powys Police Headquarters, Llangunno, Carmarthen SA31 2PF Full time/Part time Full time Hours per week 37.5 Work schedule Shift work between 9am and 6pm Monday - Friday Basic Salary £23,970.00 per annum Contract type Permanent DBS required? Yes Police vetting required? Yes Closing Date 04/02/2025 Ref No 5925 Documents Triage & Early Interventions Officer - ENG - DP - 37.5.pdf
(PDF, 168.96kb) Triage & Early Interventions Officer DP Welch - 37.5 (1).pdf
(PDF, 165.31kb)

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression

About the role:

This role is a hybrid post and your location will be Dyfed Powys Police Headquarters in Carmarthen. 

As a Triage & Early Intervention Officer you will:

Directly support victims affected by crime & ensure the provision of tailored one-to-one support    Assist those victims in ensuring they receive the support required to complete their journey through the criminal justice system to cope and recover from the impact of crime and help people to move beyond the crime and access additional support services. Develop networks of agencies to which victims can be referred for ongoing/specialist support and report on the effectiveness of relationships with partners with a view to improving  services delivered by Victim Support Work alongside a team of staff to reflect the community and the needs of the victims and utilise resources in the team to deliver individual, bespoke services to vulnerable victims 

You will need:

Good communication & networking skills To be able to work independently as well as part of a team Be able to build customer value

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.