At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is looking for a Triage RN to join the Gastroenterology team!

This is a Part Time, benefits eligible position

Position Summary:

The RN, Triage is responsible and accountable for the delivery of patient care in the physician office setting, utilizing the Nursing Process, taking into account the biophysical, psychosocial, environment, self-care educational needs of the patient, family and/or significant other(s). Demonstrates outstanding customer service skills on behalf of Central Maine Medical Group (CMMG). The RN, Triage practices in accordance with CMMG’s Clinical Policies and Procedures, and operates within the Maine Nurse Practice Act. The RN, Triage acts as the patient’s advocate, manages supplies, equipment, and sophisticated instrumentation, promotes teamwork with staff, physicians, and personnel in other departments and supports the values of CMMG. Provides direct and indirect patient care in the practice. Provides care that reflects initiative, flexibility and responsibility indicative of professional expectation with a minimum of supervision. Determines priorities of care based on physical and psychosocial needs, as well as factors influencing patient flow through the system. Communicates with the providers about changes in patient's status, symptomatology and results of diagnostic studies. Is able to respond quickly and accurately to changes in condition or response to treatment.

Regulatory Requirements:
• Graduate of an accredited school of nursing with up to six (6) months Registered Nurse experience.
• Current RN license within the state of practice.
• Current American Heart Association Healthcare Provider BLS Certification required.
• IV Certification preferred

Duties and Responsibilities:
1. Provides direct patient care, evaluates outcomes, consults with the providers as required and adjusts nursing care processes as indicated to ensure optimal patient care.
2. Provides efficient, timely, and thorough assessment of patient needs based upon their initial telephone contact with practice.
3. Performs a head-to-toe assessment on all patients and reassessments as per policy. This may include pediatric, adolescent and geriatric patients and the general patient population.
4. Uses listening and communication skills to establish rapport with the patient and illicit a full history upon which to base an assessment.
5. Documents in a timely and consistent manner to communicate plans and outcomes.
6. Identifies problematic calls for later discussion and analysis.
7. Identifies triage trends in such areas as chief complaint presentation.
8. Participates in Quality Assurance analysis and trouble-shooting of clinical processes to enhance teamwork and positive patient outcomes.
9. Uses flags and or written messages to ensure communication among co-workers.
10. Uses established protocols to determine a safe and appropriate disposition for the patient.
11. Demonstrates ability to adequately assess and reassess pain. Utilizes appropriate pain management techniques. Educates the patient and family regarding pain management.
12. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
13. Demonstrates knowledge and ability to perform of office diagnostic testing as ordered
14. Answers telephone calls in a professional manner; refers patient problems to the providers as indicated; schedules patient appointments.
15. Maintains accurate and continued nursing documentation including patient histories, conditions, treatments, responses and assessment of changes.
16. Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and family. Functions as liaison between administration, patients, physicians and other healthcare providers.
17. Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patients served. Able to interpret data about the patient’s status in order to identify each patient’s age specific needs and provide care needed by the patient group.
18. Interacts professionally with patient and family and involves patient and family in the formation of the plan of care.
19. Demonstrates knowledge of emergency procedures.
20. Formulates a teaching plan based on identified learning needs and evaluates effectiveness of learning; includes family in teaching, as appropriate.
21. Maintains current knowledge of medications/vaccinations and their correct administration based on age of the patient and his/her clinical condition.
22. Follows the five medication rights and reduces the potential for medication errors.
23. Demonstrates knowledge of lab, x-ray, and other testing requirements, requisitions.
24. Follows established CMMG policies and procedures, objectives, performance improvement program, safety, environmental and infection control standards.
25. Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with practice standards.
26. Ensures an adequate stock of supplies and proper functioning of equipment.
27. Assists in cost containment through appropriate ordering and conserving of supplies and equipment.
28. Cooperates with other personnel to achieve organizational objectives, maintain good employee relations.
29. Demonstrates knowledge of healthcare plans, procedural costs.
30. Maintains a good working relationship with all staff members within the organization.
31. Demonstrates the ability to be flexible, organized and function under stressful situations.
32. Communicates appropriately and clearly to coworkers and providers.
33. Demonstrates the ability to assist providers with procedures and perform services requiring technical and manual skills.
34. Demonstrates the ability to perform treatments and provide services to level of licensure.
35. Ensures medical and surgical asepsis is carried out during treatment and special procedures
36. Maintains infection control standards for exam/procedure rooms, cleans, disinfects etc.
37. Maintains office instruments: knowledge of sterilization techniques and biological indicators for sterilization.
38. Meets current documentation standards and policies.
39. Maintains a good working relationship with all staff members within the organization.
40. Demonstrates the ability to be flexible, organized, and function under stressful situations.
41. Responds appropriately to the patient in an emergency or physically distressful situation.
42. Manages and operates equipment safely and correctly.
43. Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops; shows responsibility for own professional practice and ongoing education.
44. Follows proper procedures related to medico legal matters, including confidentiality, amendments of medical records, patients rights, medial records as legal evidence, informed consent and release of information.
45. Follow-up, such as test results, with the patients as indicated by provider or protocol.
46. Triaging the patient’s ills, consulting with the provider, and facilitates the appropriate therapy. Documents all conversations and follow-up.
47. Performs other related duties as assigned or requested.

What It’s Like Working At CMH: 

We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members. 

CMH offers a robust benefits package that includes: 

Robust Paid Time Off (PTO) program Medical plan with enhanced Tier 1 benefits provided within the CMH system. Dental plan Vision plan Health Savings Account (HSA) Basic Life insurance at no cost Supplemental Life insurance Long-term disability insurance 401(k) or 403(b) retirement savings plans Tuition IO partnership for student loan repayment assistance and tuition assistance Family leave program for Parental Leaves Comprehensive Wellness Program 

Living in Central Maine: 

While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools. 

About Central Maine Healthcare:

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!