I. Position Summary:
Utilizes current nursing practices to provide patient care while focusing on the needs of the patient and
exemplifying the service excellence goals of care, concern, respect and cooperation. As a contributing
member of a health care team, functions in the role of patient advocate by being in the position of initial
contact for patient-related issues.
II. Position Responsibilities:
No. Percent
of Time
Essential
Duty Job Duties
1 20% Yes
Patient Assessment - Functions in the role of patient advocate by
being in the position of initial contact for patient-related issues.
Clarifies and implements physician orders by administering
medications and performing/ordering treatments and testing as
prescribed by the physician. Recognizes symptoms and establishes
priorities consistent with patient's condition. Documents patient's
physical and emotional status in order to address patient needs
appropriately.
2 25% Yes
Patient Care - Obtains information from patient and/or family.
Collaborates with other members of the health care team to promote
efficient patient care. Provides for the physical, cultural and
psychosocial needs of the patient and family. Integrates
evidence-based practice and professional standards whenever
possible. Serves as a champion for patient safety by continually
observing and monitoring the clinical environment and assuring that
safety goals and standards are considered when providing care in the
practice setting.
3 10% Yes
Communication - Performs required documentation and communicates
in a competent and effective manner to meet patient and/or family
needs and regulatory requirements. Protects confidentiality of patient's
Personal Health Information (PHI).
4 5% Yes
Billing & Facility Charges - Assures accuracy of patient charges and
directs patients appropriately with billing-related issues or
pre-certification needs.
5 25% Yes
Work Flow - Assists with the daily oversight of other clinical staff (other
nurse and non-nurse staff members) when directed by the manager to
maximize work flow in the practice. Provides feedback to the manager
when requested regarding work-related skills of non-licensed
personnel. Serves as a mentor and preceptor for new staff and as a
constant resource to non-licensed or non-nurse personnel. Remains
flexible with work assignments throughout the clinical site to assure
appropriate coverage to meet staffing and patient care needs.
6 5% Yes
Quality Improvement – Utilizes time and resources effectively to
promote quality and cost outcomes. Participates in site-specific and
division quality projects and initiatives. Serves as a clinical expert by
reporting patient related issues and concerns directly to the manager
and medical director. Assumes an active role in maintaining site
preparedness and compliance with guidelines and standards as
defined by regulatory agencies (ie. The Joint Commission, Illinois
Department of Public Health).
7 5% Yes
Triage - Handles nurse-directed telephone calls from patients and
seeks appropriate input and direction from the physician or functions
from signed protocols if applicable.
8 5% Yes Maybe assigned to a specific, specialtized area within the department
requiring additional skills, certification (ie Allergy and Dermtalogy,etc)
Complexity Factor: C
Work consists of various duties involving different processes and methods. Factors to be
considered differ with each assignment, and elements of the work must be identified and
analyzed to determine appropriate action. (Ex. Manager, RN, Physical Therapist, Admin Asst,
Supervisors, Medical Records Tech)
Impact Factor: I
Moderate impact on a limited phase of Loyola activity. Significant impact on the life and health of
students or patients. (Ex. RN, OT II, PT II, Network Analyst, Manager)
Freedom of Action:
General instructions are available but employee has latitude to set priorities. Questionable items
referred to supvsr.
Supervisory Responsibility:
Staff: N/A - position does not supervise staff
Functional: N/A - no functional supervisory responsibilities
Safety Accountabilities::
Loyola is committed to providing care that is safe. It is expected that all Loyola employees will
perform their job function in a professional and competent manner that constantly seeks to
reduce the risk of harm to patients, families and co-workers.
Quality Improvement Accountabilities:
Loyola is committed to the continuous improvement of the services it provides to its patients and
their families. All Loyola employees are expected to participate in quality improvement activities.
MAGIS & Service Excellence Accountabilities:
Responsible for consistently demonstrating our MAGIS values of Care, Concern,
Respect and Cooperation through teamwork and effective communication in an
effort to prevent and solve problems and to achieve quality outcomes, patient
safety, customer satisfaction and a safe environment.
Responsible for developing and maintaining an environment of service excellence
as outlined in the Service Excellence standards.
Patient Population Specific Competencies:
Demonstrates the skills and knowledge necessary to provide appropriate care to
the patient populations served by the specific unit to which the incumbent is
assigned.
Must be able to assess data reflective of the patient’s status and interpret
appropriate information needed to identify each patient’s requirement relative to
population specific needs.
The primary patient population for the unit is (ie clinical, disease, culture, special
needs, etc.)
Ambulatory patients in the subspecialty clinic.
Age Specific Competencies:
Demonstrates knowledge of the principles of growth and development for the
appropriate age span of the unit’s patients. The age span of the unit's patients is:
Infancy
Toddler
Preschooler
School Age
Adolescence
Young Adult
Middle Adult
Geriatrics
III. Position Requirements:
Minimum Education:
Required: Associates Degree
Preferred: N/A
Specify Degree(s): Nursing
Residency: N/A
Minimum Experience:
Required: Less than one year of previous job-related experience
Preferred: 1-2 years of previous job-related experience
Managerial Experience: N/A
Licensure/Certifications:
Required:
Basic Life Support (CPR)
Nursing - Current Registered Nurse license State of Illinois
Preferred: N/A
Other: N/A
Computer Skills:
Required:
Basic Keyboarding Skills
Preferred:
EPIC
Other: Ability to become proficient in EPIC with on-the-job training.
Typing Words Per Minute: 30+
Steno Words Per Minute: N/A
Required Skills:
Ability to analyze and interpret data
Ability to communicate verbally
Ability to deal calmly and courteously with people
Ability to deal with stressful situations
Ability to finish tasks in a timely manner
Ability to follow oral and written instructions and established procedures
Ability to function independently and manage own time and work tasks
Ability to maintain accuracy and consistency
Ability to maintain confidentiality
Ability to organize workflow
Ability to work as an effective team member
Other: N/A
Personal Relationships:
Routine job with interpersonal contact
Internal Contacts:
Within Department
Cross-departmental
Physicians
Students
Management
External Contacts:
Patients
Families
Regulatory Agencies
Visitors
Working Conditions:
Work takes place on hospital unit or clinical setting
Occasional exposure to unpleasant physical conditions and/or health & safety hazards
Physical Demands:
Occasionally:
Climb-Stairs
Frequently:
Standing
Walking
Sitting
Bending
Crouching
Reaching with Arms
Finger/Hand Dexterity
Talking
Hearing
Seeing
Pushing/Pulling
Lifting/Carrying (> 100 lbs)
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.