Tribal IT Helpdesk Casino, 5485 Casino Way, El Cajon, California, United States of America Req #14864 Friday, January 10, 2025 The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive. Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family. Job Purpose: Provides technical support to Tribal department computer systems. Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) + Supports enterprise deployed endpoints such as endpoints and peripherals such as PC, Laptop, smart phones, printers, copiers, etc. + Troubleshooting problems, and maintaining workstation performance. + Solves issues by identifying problems, researching answers, and performing the work or guiding users remotely through corrective steps. + Improves knowledgebase by writing and maintaining accurate detailed documentation within the ticketing system. + Improves system performance by identifying problems and configuring PCs to the enterprise standard. + Updates job knowledge by participating in educational opportunities. + Other duties may be assigned as needed Job Specifications: Education and Experience: Essential: + Minimum 5 years of professional experience + Able to carry and move 40 lbs. short distances + High school diploma, GED, or equivalent Desirable: + Associates or Bachelors College degree a plus + A+, Network+ certifications a plus + Experience using helpdesk/ticketing system plus Skills and Knowledge: Essential: + PC related HW and SW problem solving + Well experienced with Windows 10 and 11 operating systems + Well experienced with Microsoft Office 365, browsers, and other productivity applications + LAN knowledge + Be caring of the staff and their needs + Over the phone troubleshooting + Quality focus + Flexible and able to work with in a unique environment + Able to work with varying levels of staff + Able to follow written and verbal instruction to complete tasks + Have a positive attitude and a desire to help people Desirable: + N/A Supervisory/Managerial Accountability: Direct: None Indirect: None If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team! Other details + Pay Type Hourly Apply Now + Casino, 5485 Casino Way, El Cajon, California, United States of America