We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 The Loss Prevention Officer performs grounds patrol or guard desk duties to maintain order, enforce rules/regulations and ensure observance of all applicable laws. 

Essential Functions

Comply with Mainsail’s Core ValuesPatrol lobby, common areas and associate areas regularlyCommunicate with management, investigate disturbances, complaintsComplete necessary shift summaries and reporting as dictated by property and company requirements Obtain assistance for accident victimsAct as example for safety and security practicesUtilize judgment regarding courses of action towards troublesome guestsAssists management and enforcement officers in emergency situationsEnsure all guest/associate contact is professional and courteousPerforms related duties to include assistance with deliveries, tasks initiated by supervisorsBe familiar with the organization of the Hotel and know the function of each department Attend meetings/training as required by managementOther duties as assigned by management to assist our guests

Qualification Standards

Education & Experience

High school graduateOne year of security experience requiredSecurity Officer Certification from  State of Florida optionalValid Drivers’ License/State of Florida Excellent customer service skillsExcellent communication skills, both verbal and written

Physical Demands

Ability to sit or stand for extended periods of timeAbility to communicate clearlyCorrected vision to normal rangeAbility to lift 20 poundsLong hours sometimes requiredFollowing ergonomic safety practices re: lifting and movement; using standard safe trade practices using personal protective equipmentUse of OSHA-mandated and/or proper/accepted work practices (e.g., lockout-tag out, confined space, “hot work” work above ceiling practices)

Mental Demands

Must be able to read and understand directions.Must be able to communicate with guest/customers to understand needs and convey solutionsMust be able to manage multiple prioritiesMake sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction and provide direction to othersManage differing personalities within the hotel and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessaryMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.