About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring!

Come join our Four Seasons Family! We’re recruiting for a Truss Restaurant and Bar Server!

About Truss Restaurant and Bar and the Four Seasons Resort and Residences Napa Valley

Situated at the northern end of Napa Valley off the famed Silverado Trail, Four Seasons Resort and Residences Napa Valley will offer experiences that will capture the imagination of even the most seasoned wine country visitors.

The Position/Role

The Truss Server is an essential member of the team. Servers will be responsible for creating a memorable dining experience for guests. The Truss Server will be providing exceptional and anticipatory service to guests, be knowledgeable of the menu and preparation methods. The Truss Server will respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and attend to guest needs and requests with a sense of urgency in the Resort’s Food & Beverage areas.

Responsibilities

Take guest orders and describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s, origin, taste, and preparation methods. 

Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food and beverage timings. 

Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality.    

Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.   

Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.   

Breakdown, clean and set-up of tables, buffets, and food stations.   

Plate, prepare and serve food.

Take Guest reservations.

Assist with set-up and breakdown of tables.

Perform other tasks or projects as assigned by management. 

Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed. 

Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.  

Work harmoniously and professionally with co-workers and supervisors.   

Who You Are

High School education or equivalent experience. 

Minimum two years’ food service or related work. 

Knowledge of Napa Valley and surrounding areas, highly desirable, however not required. 

Preferred experience in a luxury hotel or resort and fine dining environment. 

Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts. 

Strong problem solving skills, ability to handle difficult situations and guests. 

Requires reading, writing and oral proficiency in the English language. 

Valid driver’s license and clean driving record. 

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

About the company

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Our employee-centric approach will have you feeling like family in no time!

Benefits & Compensation Information Four Seasons Resort and Residences Napa Valley employees can enjoy:

Hourly: $17.45

Competitive Salary & Benefits

Cigna medical and dental benefit options

8 weeks of New Parental Leave Pay

Excellent Training and Development opportunities

Complimentary accommodation at other Four Seasons Hotels and Resorts worldwide.

Complimentary Employee Meals

401k Retirement Plans

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-res

https://www.instagram.com/auronapavalley/

https://www.instagram.com/trussnapavalley/

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf