REQ#: RQ195033Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

General Dynamics Information Technology desires to hire a Technical Writer to support the Navy Enterprise Service Desk (NESD) Program in Louisiana. As a Technical Writer you will support the deployment, management, and extension of knowledge management programs within the organization. You will have the opportunity to hone and develop your technical writing skills by providing briefings, creating call flows, and utilizing process improvement techniques.

Seize your opportunity to make a personal impact as a Technical Editor Associate supporting Navy Enterprise Service Desk (NESD). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Technical Editor Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Technical Editor Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals.

​HOW THE TECHNICAL EDITOR ASSOCIATE WILL MAKE AN IMPACT:

Review usage and effectiveness of knowledge management system and knowledge articles for over 300 applications with continued growth anticipatedUpdate and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfactionCreate job aids and SOPs for incident and problem resolutionIdentify reoccurring incidents and requests for prioritization of job aid/SOP creationPerform operational duties in support of regulatory, security, and industry practices' compliance documentationCoordinates the verification, approval, and processing of document revisions for call center knowledge baseTrack document activity to ensure timeliness and process efficiencyConduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders

WHAT YOU’LL NEED TO SUCCEED:

BA/BS or equivalent years of experience0+ years of relevant experienceIntermediate skills in the Microsoft Office SuiteInterim Secret Clearance is required to onboard. Must be willing and able to obtain and maintain a Secret ClearanceHighly organized, analytical, and logical. Quick learner who can develop creative solutions to audience needsBachelor's degree in English or Technical Writing. One or more years of relevant experience with Navy ApplicationsOnsite in Bossier City, LA or New Orleans, LA. Louisiana residency is required and living within an approximately 60 miles radius to a facility

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays