The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an Ultra Luxury Concierge, you are expected to provide exceptional service aligned with our Ultra-Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards, and brand attributes. Your commitment to excellence and attention to detail are vital in delivering unparalleled service to our guests. 

THE STARTING RATE: $20.62/hr plus tips

THE DAY-TO-DAY:

Serves as public relations representative for the Mansion and the MGM Grand Hotel/Casino. Exhibits a professional demeanor and willingness to assist VIPs whenever requested. Greets guests at the entrance to the Mansion for guest arrival/departure, and escorts’ guests to Villa when appropriate. Informs the Butler Manager and Butlers on guest’s arrival and departure activities.

Operate 7 different computer systems while managing multi-line phones, responding to urgent emails, and performing daily job duties.

Assist VIP casino, hotel, and convention guests with hotel registration, check-out, concierge requests, and personalized services, while staying knowledgeable about dining and entertainment options in Las Vegas.

Accurately identify and update reservations for Company Executives' guests, ensuring up-to-date information and providing tailored recommendations.

Describe, solicit, and enroll guests in the MGM Rewards loyalty program while communicating effectively through email, telephone, and face-to-face interactions.

Ensure guest satisfaction by promptly resolving requests and complaints, following up when necessary, and maintaining guest profiles.

Assist with planning guest itineraries, handle pre-arrival requests, greet guests upon arrival, and follow up after check-in.

Manage the group inbox and respond to all email correspondence within 24 hours, while successfully passing quality assurance audits and secret shops.

Act as a liaison between multiple departments to execute elaborate guest requests and special occasions.

THE IDEAL CANDIDATE:

Ability to work varied shifts to include weekends and holidays 

Proficient computer skills  

High School Diploma, GED or equivalent experience 

One (1) year minimum of prior relevant experience as a concierge, front desk, or VIP agent in a hotel setting

Two (2) years prior administrative/coordinator/concierge experience is a plus 

Strong communication and organizational skills to ensure effective coordination 

Ability to multi-task in a fast-paced environment 

Prior Forbes training and/or knowledge  

Bilingual proficiency is an advantage asset for this role 

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Free meals in our employee dining room

Free parking on and off shift

Healthcare, financial, and time off benefits

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11786

Are you ready to JOIN THE SHOW? Apply today!