Key responsibilities:

To manage the user system maintenance within agreed SLAs. This will include the set-up of new access, amendments, and access removal To manage the system set up of new products and associated policy documentation / invoice production within agreed SLAs and quality standards Ownership and maintenance for relevant systems that the products are being managed on, this would include, but not be limited to, Template management, product and code mappings, segment references and linkage with relevant teams to ensure appropriate interfaces to back-end systems and process. To have an in-depth understanding of processes and to adopt an ethos of continuous review with the intention of improving, error proofing, automating, simplifying, clarifying and eradicating any “non-value” process steps. To manage Broker Network set up and maintenance including Broker Novation’s. This will include granting new access, amendments and access removal and providing Broker Assistance. To manage and respond within SLA to all general Broker correspondence received through local mailbox accounts To manage the manual processing of any system, fall-outs, within SLA. To have an in depth understanding of the system landscape; review and identify inconsistencies to maintain data quality. (WorkView, Gennext, Genius…) Keep current on all relevant product knowledge to SME products that are managed on Ignite / ICT and to be a subject matter expert. Proactively gain and develop knowledge of all relevant lines of business to facilitate accurate processing for both retained and outsourced work elements To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework and make recommendations for continuous improvement Production of relevant SOX reporting (including outsourced partners processed business) for Team Leader sign off Undertake audits and Quality Control checking of outsourced and retained work elements to evidence the service being provided. Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved. While the processes stabilise, to Quality Check booking requests received on Registration System or any other format before forwarding to Third Party service provider To triage, investigate and resolve credit control queries within SLA

 

What we offer?

 

Permanent contract +29 days of vacation a year 2 days working from home option + additional flexible days Working from home allowance Entry time flexibility Medical Insurance Life and accident insurance Possibility to become Chubb Shareholder Meal allowance Pension plan Flexible compensation scheme Gympass  Employee Benefits Program

Language and Experience:

Native or bilingual level in Italian.Business level of English (advanced).An additional European language(German/French/Dutch/Portuguese/Italian) is preferred. Experience within a Processing role is essential, particularly experience of following written instructions, data entry and document/report drafting, etc, all functions related with the policy cycle Specific language capability as required above.Previous Commercial Insurance experience is preferred.