Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The successful incumbent will be responsible for managing a panel of intermediaries and their support teams, which includes Underwriting assessments, resolution of written Underwriting enquiries, resolution of queries telephonically (inbound calls and outbound calls)

The successful incumbent will:

• Use specialist technical knowledge to accept risk and/or liability on behalf
of the organisation
• Exercise discretion in decision making within standardised practice
• Consider exceptional decisions where there is the need to do so
• Consult and negotiate with the business on risk-related issues
• Coach, mentor and support a group of Underwriters and/or Administrators
• Support a specialised service offering to clients and intermediaries
telephonically and via e-mail
• Problem solve, investigate, identify root cause and resolve management
queries

KEY RESULT AREAS

Personal Effectiveness     

Accepts and lives the company valuesAccountable for service delivery through own effortsCollaborates effectively with others to achieve resultsIndividually accountable for managing own time, tasks and output qualityBroadening individual skills on an ongoing basis

Relationship Building       

Maintains and develops relationships with relevant stakeholders

Risk Management

Responsible for decision making with high Underwriting limitsQuality assurance of Underwriters’ workAuditing

ROLE REQUIREMENTS

Matric with Biology, Mathematics or Accounting essentialMinimum R15 000 0000 Individual Life Underwriting limits or R10 000 000 Individual Life Existing Business limitsA minimum of 5 years experience as an Underwriter in the Financial Service IndustryMedically aligned degree or degree in Business, Accounting or Statistics would be advantageousExperience in coaching and providing technical support would be advantageousLine management experience would be advantageousExperience in management of technical queriesProficient in MS Office i.e. Word, Excel, PowerPoint.Availibility to work extra time and on weekends when there is a business need is essentialKnowledge of Underwriting operations, E.g. distibution of work, MIS etc.Well-developed interpersonal skillsStrong verbal and written communication skills, particularly the ability to have difficult conversationsAttention to detailCustomer focusedAbility to handle confidential informationWell developed problem solving skillsProactive engagement where necessaryFocused on meeting deadlines and ensure completion of tasksGood presentation skills

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

Skills

Competencies

Action Oriented

Business Insight

Communicates Effectively

Decision Quality

Financial Acumen

Instills Trust

Manages Complexity

Optimizes Work Processes

Education

Matriculation Certificate (Matric)

Closing Date

16 February 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!