Underwriting Technician Who we are: American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Get to know the businessGeneral Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security and human resources. About the roleWhat you need to know: • This position will be in the Customer Service/Underwriting Support team within the Operations & Service function. The role will focus on supporting and servicing all lines of Business across Consumer and Commercial. • Providing prompt & accurate support to new and existing customers by phone, email and post. Attract potential customers by answering product and service questions; suggesting information about other products and services whereopportunity arises.• Investigate and resolve routine customer enquiries at first point of contact,ensuring the delivery of an efficient and effective service to Customers andBrokers.• Analyze, screen and prepare Renewals for issuance• Responsible for actively ensuring the retention of the customer base whichincludes promoting policy benefits to existing customers.• Compile data and conduct routine tasks to support Underwriters.• Collate, filter and prepare data in preparation for Offshore processing and respondto queries arising from same.• Liaising with Claims and Finance Departments to resolve queries in a quick andefficient manner.• Produce reports on an ad hoc basis• Contribute to the development and maintenance of standards, policies andprocedures regarding customer service. Maintain Company standard during allinteractions• Quality review testing on both offshore and local Processes to ensure CPCcompliance.• Participate in developing and recommending changes to existing methods andsystems to increase the accuracy, efficiency and responsiveness of the customerservice department as a whole.• Provide back-up support to other team members. What we’re looking for:• Previous experience working in the insurance industry preferred• Hold a recognized MCC qualification (or be grandfathered) or be working towardsa recognised qualification• Strong working knowledge of MS Office Applications• Strong written and oral communicational skills supported by a friendly and outgoingdisposition• Methodical, accurate and strong attention to detail.• Organized, with good planning/time management skills to achieve tightdeadlines/targets Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: UW - Underwriting AIG Europe S.A. (Ireland branch)