Unemployment Specialist Job Description
The Unemployment Specialist is responsible to respond to unemployment claims in a complete and timely manner.  They will maintain unemployment files and costs of claims and provide quarterly reports to leadership.  They will also collect data and prepare files for hearings, both by phone and in-person.  They will also determine what claims will be protested and appealed on behalf of the company.  The Unemployment Specialist will also follow-up on opportunity areas within key metrics and provide feedback to key business partners for improvement in their area of responsibility.  Additionally, the Unemployment Specialist will communicate suggestions for improvement of unemployment claims processing.
Duties and Responsibilities:Process all unemployment claims completely within the specified deadlinesProcess daily requests for information to the StateEnsure proper documentation is provided to the State timelyAssist third-party vendor in the contacting and scheduling of witnesses to participate in unemployment hearingsConfer with the Unemployment Manager on all major unemployment claimsComplete state audits for unemployment purposesDevelop and maintain key metric reports quarterlyOrganize and prioritize daily mail for the Unemployment DepartmentAssist with other duties as assigned by the Unemployment Manager and VP of DisbursementsMinimum Requirements/Qualifications6 months or more experience in a personnel/human resources environmentAbility to work efficiently and effectively in a fast-paced, deadline-driven environment Detail-oriented and able to prioritize and multitaskAbility to work independently and in a team environmentComputer literacy requiredStrong oral and written communication skills are mandatoryStrong organizational and filing skillsAbility to understand key business metrics