Description The UC/Collaboration Technician role will be the primary resource responsible for planning, configuring, and implementing unified communications and collaboration solutions, such as Microsoft Teams and Zoom, along with IP Paging solution projects. This individual will oversee all project aspects, beginning with meetings with Sales to discuss the solutions sold, followed by consultations with the customer to review configuration and implementation details, acting as the lead technician throughout the project’s duration. They will coordinate scheduling needs with Telecom's project/service coordinators, conduct final reviews, perform quality control checks, and ensure client satisfaction with the project outcomes. Additionally, they will manage other technical resources supporting their projects and serve as the main liaison between Telecom and the customer, as well as any third parties involved. Additionally, this role will provide ongoing support to clients for unified communications, collaboration solutions, IP paging systems, and legacy phone systems, both remotely and on-site. It will act as an escalation point for support tickets that Tier 1 Helpdesk technicians are unable to resolve. Using their expertise, they will troubleshoot and resolve technical issues, as well as handle moves, additions, and changes. They will work closely with Telecom service coordinators to schedule tasks and collaborate with vendors, manufacturer support, and internal Solutions Architects to tackle complex issues and meet support needs. This role will act as a backup for TeleCom’s MSP/IT Tier 2 technicians, who handle projects and offer support to clients regarding IT and Managed Services technologies. Skills Unified communications, Voip, Cisco call manager, Microsoft office, Corporate communication, Cisco voice Additional Skills & Qualifications · Comprehensive knowledge (or ability to quickly learn/retain) of implementation and support of VoIP Paging solutions · Comprehensive knowledge (or ability to quickly learn/retain) of implementation and support of Collaboration Solutions (Microsoft Teams/Teams Rooms/ Zoom) · Degree or Technical Certification in Computer/Networking/IT related technology (*not required if adequate IT/Networking experience) · Ability to complete manufacturer/technical Certified Trainings - ZCSE (Zultys Certified Systems Expert) · Ability to complete other manufacturer/technical Certified Trainings related to role Pay and Benefits The pay range for this position is $24.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Hallam,PA. Application Deadline This position is anticipated to close on Feb 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.