**Overview** **Responsibilities:** In the role of the UC Network Operations Manager, you will: + Service oriented mindset, strong organizational capabilities for running multiple highly technical projects and support activities across a large and complex environment + Process creation experience aligning workflow with a support focus to improve the network experience for ABM team members + Documentation creation experience – businesses cases, network diagrams, persuasive and technical documentation + Develop and implement a strategic roadmap for wireless network growth and enhancement, ensuring alignment with business objectives. + Ensure the stable operation of the corporate enterprise network including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware & software + Supervise day-to-day operations of their team making sure everyone is contributing appropriately, distributing the workload evenly while ensuring motivation and performance levels are maintained + Lead by setting a good example (role model) - behavior consistent with words. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort + Collaborate with IT and other departments to integrate unified communication tools with existing systems and applications. + Encourage creativity, responsible risk-taking, & constant improvement amongst the team. Recognize & celebrate team & team member accomplishments & exceptional performance. Intervene when necessary to aid the group in resolving issues + Strong Client Service focus, ability to communicate with both a technical and non-technical audience + Develop and enforce network policies, standards, and procedures. + Communicate clear instructions to team members & hold them accountable to goals & objectives + Provide regular status reports on tasks accomplished, current issues and progress toward goals. + Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable + Leads a team that provides level 3 support for client issues that cannot be resolved by other support tiers + Manage vendor relationships and escalate issues when appropriate + Provide capacity, performance, uptime and security reporting as requested. Implement industry best practices in terms of availability planning, security, scalability, and change management + Ensure team member growth by actively communicating career progression and training plans as well as monthly status meetings with each team member **Technical Qualifications:** + Bachelor’s degree in computer science, Computer Engineering or related technical discipline and/or related field experience + 5+ Years of experience as a leader in Information Technology + 7+ Years of experience in Network Engineering + Experience with ServiceNow or another industry standard ticketing and change control system + Metrics focus when it comes to improving customer service and providing insight into performance metrics + Experience troubleshooting Network & Infrastructure issues + History of Excellent Client Service Skills (communications & relationship management) + Experience running multiple large technical projects simultaneously + Communicates well both verbally and non-verbally + Strong problem-solving and decision-making skills + Ability to work effectively and with minimal direct supervision + Ability to translate business requirements to technical deliverables **Preferred Qualifications:** + Experience administering monitoring solutions such as SolarWinds Orion + Experience in the implementation & support of Cisco Networking Technologies, specifically: + Cisco Data Center (Nexus, Routing, WAN, SD-WAN) + Cisco Campus Technologies + Cisco / Fortinet Wireless + Cisco Professional level certification (CCNP, CCDP, CWNA, CWNP, CCIE) or equivalent experience + Project Management, PMP and/or ITIL experience + Enterprise Network Monitoring software experience (SolarWinds Orion) + 2+ years of experience with Cisco Identity Service Engine (ISE) or another 3rd party Network Access Control (NAC) product + 3+ years of experience with Cisco Unified Call Manager (CUCM) + 2+ years of experience with Cloud computing (Azure, AWS, or GCP + Strong knowledge of VoIP technologies, video conferencing systems, and collaboration tools (e.g., Cisco, Microsoft Teams, Zoom). + Strong knowledge of wireless technologies, standards (e.g., IEEE 802.11), and protocols. + UCaas & CCaaS Cloud based services + Proficiency in Cisco UC technologies including CUCM, Unity Connection, and UCCX. + ITIL Foundation certification desired + BS or BA degree in networking, telecommunications or information systems or equivalent experience + Must have the ability to provide documentation verifying legal work status + Ability to read and speak the English language proficiently to communicate with others, understand and interpret safety instructions, and to respond to inquiries + Ability to understand and comply with ABM guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines + Excellent verbal and written communication skills required + Ability to communicate program standards and requirements + Excellent analytical and quantitative skills and experience REQNUMBER: 104309 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.