Unified Communications Specialist

At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Communications Specialist Advisor joining our team.

HOW A UNIFIED COMMUNICATIONS SPECIALIST WILL MAKE AN IMPACT
● Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure.

● Installation of operating system and security patches.

● Assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure.

● Provide support for customer scheduled and unplanned outages, regardless of scale and impact.

● Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 8+ years of related experience
● Strong knowledge of TCP/IP and DHCP troubleshooting is preferred.

● Must have a thorough knowledge of a Voice over Internet Protocol (VoIP) technologies.

● Should have a strong back ground with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business

● Experience with Session Border Controller (SBC) and SIP detailed traces is a plus

● Must have managed virtualized applications or have knowledge of how to manage virtualized applications

● Must be proficient in the use of Microsoft Office

● Good communication and customer service skills

● Be a team player and have the ability to work in a fast-paced environment

● Must be able to monitor and process Capabilities Service Desk tickets

● Certification: 8570 is required Sec

● Security Clearance Level: TS/SCI w/Poly
● Location: On Site
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
 

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