Union Data Center Critical Operations Technician/ICT Service Delivery Technician (2nd Shift) Job ID 195385 Posted 16-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Digital & Technology/Information Technology, Engineering/Maintenance Location(s) Allen - Texas - United States of America **About the Role:** As a CBRE Union Engineer, you will be a part of a team responsible for a site’s equipment maintenance and instrument calibration processes. This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems. **What You’ll Do:** + Troubleshoot, diagnose, and restore routine technical service and equipment. + Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards. + Provide problem-solving support. This includes server reboots, backups, visual inspections, etc. + Leveraging ticketing systems such as Service Now and additional DCIM tools. + Address major network problems impacting multiple business locations, major network elements, or site outages. Verify all documentation is accurate and maintained. + Maintain routine maintenance schedules, system configurations, technical reference materials, etc. + Participate in user training of system and application updates/enhancements. Create training documentation. + Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions. + Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function. + Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement. + Impact a range of customer, operational, project, or service activities within own team and other related teams. + Work within broad guidelines and policies. + Explain difficult or sensitive information. **What You’ll Need:** + High School Diploma, GED, or trade school diploma with 4-5 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. Prior shift manager or supervisory experience preferred. + Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more. + Ability to exercise judgment based on the analysis of multiple sources of information. + Willingness to take a new perspective on existing solutions. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Service Now or comparable ticketing system experience, preferred. + Organizational skills with an advanced inquisitive mindset. *Should any element of this Job Description conflict with the provisions of an applicable collective bargaining agreement, the terms and conditions of the collective bargaining agreement will prevail. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)