+ Unit Representative functions in the Emergency Department; responds to patients/ family's needs in a courteous, positive and timely manner with confidence and compassion that reflect AHS PRIDE values. + Courteously and promptly answers multiple telephone calls, receiving and giving accurate and complete message to appropriate personnel according to hospital and departmental guidelines. + Presents information in an articulate, organized and coherent manner. + Review and enter physician orders and file appropriately in patient's chart. + Calls attending physicians as directed by ED physician in a timely manner. Qualifications/Requirements: + Strong communication skills, strong knowledge of computers, ability to multitask in a fast paced environment + Must be able to work evenings/Nights/Weekend + Excellent customer service skills + Must be able to read, write and speak English Minimum Education: + High School Diploma or GED required Relevant Experience: + Prior experience in an Emergency Room setting preferred + Prior medical experience i.e. nursing school, hospital work, doctors office