SCHEDULE FTE: 1.0, 1st shift PRIMARY FUNCTIONS Admission Representative portion of the job is responsible for identification of patients, registration for hospital services, creation of the electronic medical record and financial data and direction of patients to service areas. Serves as a resource for patients and visitors to the facility. Unit Based Educator portion of the job is responsible for new employee training, ongoing training of admissions who register patients and training in other areas of the hospital where patients are registered for hospital services. ESSENTIAL DUTIES AND RESPONSIBILITIES + Provide 1:1 training to new Admissions Representatives and Unit Coordinators on all facets of the admission process. Coordinates on-going training for all admissions and Unit Coordinator staff on process changes, system enhancements, skill development, and other topics identified to improve the quality of registration activities. + Ensure educational plans meet regulatory requirements. + Maintain training records for all Admission Representatives and other department staff who register patients. Provide information to Patient Access Manager for additional follow up and individual performance evaluation. + Coordinate ongoing assessments of staff education and competency needs. Completes regularly scheduled audits of completed registrations to identify issues, trends and supporting data to determine needs and provide additional training as needed. + Work with other departments where patients are registered for hospital services to provide appropriate registration training. + Coordinate updates to Admissions manuals as needed. Utilizes AHIQA Change HealthCare, Hometown Health and other resources to help develop a database of educational programming and staff education. + Work as an Admissions Representative with scheduled shifts to maintain competency. + Document the planning process and functions in roles of both teacher and facilitator. Facilitates teambuilding. Monitors staff performance and notifies Patient Access Manager when appropriate. MINIMUM QUALIFICATIONS Education, Experience, and Training + High school diploma or equivalent. + Previous experience in Patient Registration/Admissions preferred. + Minimum of two years customer service experience preferred. + Health insurance knowledge preferred. + Must demonstrate problem-solving abilities and high attention to detail. + Excellent typing skills with a strong degree of accuracy + Strong organizational skills. + Strong oral and written communication skills. + Strong computer knowledge and skills with experience navigating between multiple systems simultaneously. + Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system. Job specific systems are also required. + Able to read, speak, and write fluent English. Physical Requirements + Sitting – Approximately 60% of shift. + Standing –Required. + Walking – Approximately 40% of shift. + Lifting – Not a requirement. + Twisting – Not a requirement. + Bending – Infrequent. + Squat/Kneel – Infrequent. WORK ENVIRONMENT + May come in contact with hazardous chemicals or treatment modalities. + The possibility exists of exposure to communicable disease due to working in a healthcare environment. + Involvement in patient care may result in unavoidable work-related illnesses.