At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
General Overview: Under the direction of the Operations Manager and as a member of the Unit Based Patient Care Team, the Unit Coordinator will be responsible for the following duties, including but not limited to, answering unit phones, scheduling patient tests and appointments, maintaining all medical records, coordinating discharges, and preparing diet sheets. The Unit Coordinator is responsible for greeting and receiving visitors and responding to needs of patients and family members and taking a proactive role in the efficient operation of the unit. At the Brigham, we place great value on being a diverse and inclusive community. Brigham Health and the Department of Nursing are dedicated to diversity, equity and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research. Principles Duties and Responsibilities: · Responsible for ensuring that the patient and family members are attended to in a caring and attentive manner. · Respond to the needs of the patient/family members in a timely manner and always maintains a professional and friendly demeanor . · Work cohesively as a member of the Patient Care Team and will take a proactive role in ensuring the smooth and efficient operation of the unit. · Responsible for greeting all patients and families and providing a complete unit orientation and responding to initial questions from family member and patients. · Responds to the individual needs of patients/families. · Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines. · Responsible for answering, coordinating and managing all phone calls to the unit. Places pages and phone calls upon request of clinical staff. · Coordinates all paperwork coming onto unit, including all fax referrals. · Prepares and maintains all patient medical records in a neat and orderly manner; properly label each page and file laboratory and other information in individual record. · Responsible for scheduling all patient diagnostic tests, appointments, and consults, upon direction of physician or RN. Arranges patient escort and transport services. · Coordinates all logistics of patient discharge, including checking on family notification, transportation, equipment, prescription, and follow-up appointments. · Perform clerical duties to admit, transfer, and discharge patients. Make certain that patient record/chart, information plate, personal belongings, and requisitions accompany the patient on transfers. · Prepares all diet order sheets and submits for approval from physician or RN. · Act as a liaison and assist in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities. · Provides back up coverage for patient transport, including escorting discharge patients/family. · Daily, monitors and ensures that Advance Care Directives are up to date and in the patient chart. · Performs all other duties, as assigned.
Qualifications
Qualifications: · Associate degree preferred. High School Diploma or equivalent required. However, a student with appropriate judgement and other qualifications (ability to complete job functions, etc) can be considered for this position with appropriate review and approval. · 1-2 years of experience in medical, customer service setting preferred, but not required. · Knowledge of Medical Terminology · Computer knowledge in windows-based environment strongly preferred. · Demonstrated customer service skills Skills and Abilities: · Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel. · The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees. · The ability to work under stressful conditions, adapting to the changing pace on the pod, frequent interruptions, emergencies, and critical ill patients. · Ability to work independently, with well-developed organizational skills in order to prioritize tasks. · Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. · Demonstration of flexibility and willingness to adapt to diverse role as a member of the pod based patient care team. · Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. The age of patients on this unit range from Adolescent to Geriatric. · Ability to sit and/or stand for an extended period. · Ability to assist lifting and carrying linens up to 20 lbs. · Ability to assist with the transportation of patients on and off the pod. Working Conditions: · Works in the patient care environment where there is some exposure to communicable disease, and in some areas sealed sources of radiation and radioisotopes. Supervisory Responsibilities: none.
Additional Job Details (if applicable)
Additional Job Description
Remote Type
Hybrid
Work Location
45 Francis Street
Scheduled Weekly Hours
36
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.