Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Unit Manager, IT User Support, to join our growing team!

What you'll do here:

Lead and coordinate the activities of a team of IT agents to achieve the objectives in terms of commitment, efficiency, quality, security and customer service.Help achieve corporate and sector objectives by measuring team performance, ensuring the quality of ticket processing, the level of procedures and productivity.Manage the activities of the team by organizing, planning and controlling the optimal use of human, financial and material resources according to the budget, while promoting teamwork and providing guidance in terms of technical training.Participate in incident management and help employees and technicians solve problems.Manage ticket queues and service level agreements.Ensure effective communication and collaboration with management and other teams in the event of system failure or problem.Participate in the improvement of operational processes.Promote Intact’s brand image and business principles to partners.

What you bring to the table:

College degree in IT or any combination of equivalent education and experienceMinimum 5 years of experience in IT with at least one year in a management positionCan motivate and lead a teamBe responsive and have strong organizational and time management skillsFocus on customer serviceSense of urgency and ability to manage prioritiesCan solve problems and make informed decisionsGenuine concern for othersCreate an open and honest environmentActively support favourable changesAct with integrityShow respectBe inspired by the customerStrive for excellenceExcellent communication skills, both written and verbal[Bilingual (French and English)] Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.No Canadian work experience required however must be eligible to work in Canada.

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.