**Overview** **Compensation:** $65,000-$70,000 annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program **Benefits:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf) **RESPONSIBILITIES – ESSENTIAL FUNCTIONS:** **_Operations_** * Plans and administers activities of the Environmental Services associates to ensure continuous operation and timely delivery of services. Establishes priorities, assigns work, and monitors performance, quality and timeliness. Assigns and reassigns work based on workload and daily priorities. **_Leadership_** * Gives direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction. * Plans, organizes, and directs short and long term departmental activities in accordance with regulatory and accrediting organizations. * Functions as a resource to staff and hospital team members. **_Communication_** * Communicates clearly and effectively with direct reports, the hospital team, the immediate supervisor, and interdepartmentally. * Demonstrates effective oral communication skills in the following: active listening, assertiveness, providing feedback/coaching, team building, and conflict management. * Demonstrates effective written communication skills in written reports. * Attends administrative meetings and participates in assignments as requested. **_Fiscal Accountability_** * Assists the Director in ensuring that the assigned site is its fiscal responsibilities and operating within established budgetary guidelines. * Facilitates, creates, distributes and maintains all necessary reports and documentation for the multiple sites. Assures that Monthly and Hours Reports are consistently accurate and on time. * Plans and implements staff scheduling, position controls, and attendance control procedures. * Assures all supplies/equipment are purchased through approved vendors. **_Data Utilization_** * Assesses and utilizes appropriate data in order to improve operations. * Views everything with a process improvement mindset. * Reports all pertinent data to System Director/Director and ABM Healthcare Corporate Office in a timely manner. **_Service Excellence_** * Supports the implementation and administration of HSS Patient Experience Program. * Promotes a customer service mindset at all times to both internal and external customers. * Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency. * Supports TQM/Customer Services Initiatives. * Demonstrates commitment to achieving patient satisfaction and employee engagement targets for the organization and department(s). * Practices and promotes the customer skills as provided through on-going training and in-services, including customer retention and service recovery. **_Human Resources_** * Develops/coaches associates to ensure fullest potential is reached. * Oversees the recruitment, hiring, training, development, performance evaluation and management of employees within assigned departments. * Ensures work assignments and schedules meet department and facility needs to maintain quality standards. * Ensures department Training Programs at all sites are being conducted within appropriate timeframes. * Knows all procedures, union agreements, or employee personnel manuals and meets all regulatory agency requirements. * Maintains current knowledge of grievance and disciplinary procedures. Communicates effectively and maintains competent coaching and counseling skills during performance review and employee discipline process. **_Safety_** * Demonstrates knowledge of applicable health and safety regulations and safety policies/procedures. * Ensures department compliance with all regulations and policies. * May participate in hospital and/or ABM safety committees. * Other duties as assigned **RESPONSIBILITIES – NON ESSENTIAL FUNCTIONS:** * Maintains a professional appearance at all times. * Participates in scheduled department meetings. * Completes annual age-specific competencies * Remains compliant with mandatory Hospital Education * Fulfills TB, Immunization, and Employee Health Requirements * Remains compliant with department specific education and skill sets **POSITION REQUIREMENTS – ESSENTIAL FUNCTIONS, JOB KNOWLEDGE, EDUCATION/EXPERIENCE:** Education/Training: Required: * Bachelor’s Degree. In lieu of Bachelor’s Degree, High School Diploma/GED with 5+ years of relevant management experience is acceptable. * Minimum of three years of proven work experience in a leadership role within the Healthcare field is required. * Work experience in a leadership role within an acute care setting. * Work experience in a large academic medical center. * Experience directing/managing a unionized workforce is strongly preferred. * Excellent verbal and written communication skills. * An intermediate level of proficiency in MS Excel, MS Word and other business software. **REPORTING RELATIONSHIPS:** Reporting requirements include but will not be limited to weekly reports, bi-weekly reports, monthly reports and annual reports. Facility administration, Director and/or Regional Director of Operations may change the frequency of reports at any time. **INTERACTIONS (Primary Contacts):** * Reports directly to facility designated administrator and ABM Healthcare System Director or Director of Operations. * Receives direction from ABM Healthcare Regional Director or Operations and or Director of Environmental Services. * Works cooperatively with the rest of EVS Management Team, Regional directors of Operations, Corporate and ABM Healthcare Management Personnel. **MACHINERY/EQUIPMENT/TOOLS OPERATED (i.e., typewriter, PC, automobile, etc.)** * This position requires walking, sitting, standing, operation of a computer keyboard. Must also have the ability to operate basic housekeeping equipment in a teaching environment. * Knowledge of the use of a personal computer with a Windows environment. * Knowledge of word Processing, Spreadsheets, and other assorted business software. * This position requires the use of solid communication as well as a running understanding of telephones and pagers throughout the day. **Required Training:** * Fire Safety * Blood Borne Pathogens * Right-To-Know * Hand Hygiene * Infection Control * Physical Demands * Remains current on all eSource Education, Q-Tips, and Best Practices. * Chemical Safety and Usage * Training/education provided for/required by Account/Facility * Remains compliant with all training requirements given by direct report or RDO REQNUMBER: 106216 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.