**Who Are We?** Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. **Job Category** Claim **Target Openings** 1 **What Is the Opportunity?** As a member of local line of business line of business management team, responsible for product quality and performance for a specific team of claim professionals. Providing guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. Serving as a field representative for the claim product, as requested. Reinforcing line of business Vision, Strategies, and Objectives through word and action. Selecting, leading, mentoring, performance managing and developing staff. **What Will You Do?** + Attract, Retain and Develop World Class Talent: + Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy. + Effective orientation and on-boarding. + Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback. + Work with management to develop and implement effective training, performance development and succession planning. + Effective retention planning; proactively manage and respond to turnover. + Effectively utilize reward system to distinguish top performers and significant achievements. + Provide Compelling Claim Services. + Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. + Develop & execute a strategic file management plan that achieves optimal file resolution and business results. + Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency. + Review new notices, ensuring claims are assigned to staff with appropriate skill sets. + Conduct quality file reviews per office/ best practices guidelines. + Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary. + Implement strategies and initiatives to improve file quality, customer service and manage costs. + Drive the Information Advantage: + Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results. + Achieve Optimal Solutions: + Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress. + points and helping our partners attract and retain business. + Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense. + Partner for Mutual Success: + Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes. + Participate in business meetings and agency visits as required. + Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces, Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + College degree preferred or equivalent work experience. + Significant Claim work experience in at least one line of business, Claim management experience preferred. + Drive Results + Leads Change + Executes Business Strategy Leading Others: + Maximize Individual Performance + Holds Others Accountable + Aligns Rewards + Creates and Sustains a Dynamic Workplace Leading Self: Demonstrates Self-Awareness + Applies Critical Thinking + Communicates Effectively & Influences Others + Exhibits Courage, Conviction & Credibility + In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job. **What is a Must Have?** + High School Degree or GED required with a minimum of 3 years claim handling experience. + Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software. + Ability to accurately compute a variety of numerical calculations required. + Licensing Required: In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements. + Must secure and maintain company credit card if required. **What Is in It for You?** + **Health Insurance:** Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment. + **Retirement:** Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, you’re eligible for free counseling sessions with a licensed therapist. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. + **Hybrid Work Arrangement** : Employees in this position can split their time between working from home and a Travelers office. **What Is in It for You?** + **Health Insurance:** Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment. + **Retirement:** Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Equal Employment Opportunity Statement** Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.