Full-Time Unit Manager - Mental Health Reports To: Director of Operations, Mental Health Queens/Manhattan, New York United States Responsibilities : + Oversee the day to day operations of all clinical services provided at unit, for optimal patient experience and workflow efficiency + Provide guidance and supervision to the Care Team including care managers and patient services representatives + Ensure facility is well maintained, neat, confidential and welcoming by working with administration, facilities and clinical staff + Arrange and optimize provider on-call schedules and room assignments; monitor scheduling to manage wait times, flow, and productivity, including strategies to address no shows, urgent, initial and routine appointments + Monitor and ensure efficient and complete workflows for patient registration (in-person and telehealth visits), as well as phone support + Monitor and manage patient experience and satisfaction, addressing concerns, health insurance issues, complaints and related issues + Participate in center-wide and unit Quality Assurance activities and meetings as assigned + Engage in marketing and promotion activities for services provided by the Health Center and programs to community organizations and residents + Develop protocols, workflows, policies and procedures related to unit and patient care activities + Coordinate and manage training and evaluations for staff, ensuring they meet performance expectations for all required competencies + Manage and deliver bi-directional health center communications that are timely and complete, facilitate interdepartmental coordination for mental health services + Demonstrate effective teamwork and communication as part of practice-wide care team + Maintain a cooperative relationship among health care teams by communicating information; responding to requests; building rapport and driving solutions and team + Assist Director of Operations with collecting and analyzing performance improvement and QI/QA data + Assist team with EMR maintenance and improvement with coordination with Clinical Informatics and Information Technology department + Maintain staff trainings and records + Perform other duties and projects as assigned Minimum Qualifications : + Minimum 3 to 5 years prior health office management or health care practice management experience + Bachelor's degree in health administration, nursing, business administration, finance and/or health related field + In lieu of Bachelor’s degree, minimum 5 years of direct patient registration and/or medical assisting experience, with increase in responsibility and supervision over the years + Excellent interpersonal skills, ability to work as part of an interdisciplinary team + Good problem solving skills, inquisitive and interest in learning all aspects of the practice + Excellent verbal and written communication skills Compensation and Benefits : + Salary: $65,000.00 - 75,000.00 per year + Medical insurance + Employer-paid dental, vision, disability and life insurance + 403(b) retirement savings plan + Flexible spending accounts for transit, parking, health and dependent care + Paid time off (28 days for the first year of employment) + Employee Assistance Program + Tuition reimbursement for eligible employees, and + The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program