Summary
The Unit Secretary has the role of providing various administrative and patient facing duties in the rehabilitation hospital. Unit secretaries interact with mulit-professional departments to coordinate the care of admitted patients. Acts as a liaison between hospitals, clinical staff, providers, and patients to process referrals and consultations. The unit secretary is first line communication for all incoming calls to the nursing units, admits and discharges patients from the electronic medical record, and keeps organized details for appointments and transfers of patients.
Essential Job Responsibilities
Clerical and Administrative Support – Each unit secretary is required to perform the following skills: Communicates and exchanges information in a timely manner with employees from departments in acute care hospitals that provide services for Mary Free Bed patients. Completes applicable physician orders and requests from the nursing staff and communicates according to policy or department processes. Confers with the responsible RN to schedule patient activities and tests Maintains appropriate lists for nursing and physicians with updated information. Answers telephones, takes messages, and communicates messages to the appropriate person Performs clerical functions such as admissions, discharges, and transfers of patients according to policies and processes. Monitors supply levels, and orders office supplies and equipment as needed. Receives and places items in proper storage areas. Communication – Each staff member in the Nursing Department is responsible to communicate in a timely, professional, and respectful manner always. Competently and professionally manage multiple communication systems simultaneously, including answering and triaging incoming calls using mulit-line phone system, internal communication with staff, monitor email, and face-to-face requests from staff, patients, and families. Employee training and competency assessments – Each unit secretary is responsible for orientation and training of new employees. Additionally, each employee must complete all required training and competency assessments prior to the posted deadlines. Working knowledge of Microsoft Word, Outlook email, Excel, medical EMR and basic knowledge of PC applications. The unit secretary is also responsible for other department tasks, as assigned, and in alignment with departmental policies and procedures. Performs assignments as directed by management and provides input on new services or revisions to new/existing policies and procedures as appropriate. Embrace Diversity, Equity, and Inclusion, by:Treating everyone with dignity and respect
Opening more doors to opportunities for underrepresented cultures
Growing talent and people
Evaluating and eliminating disparities
Taking action against injustices, bias and racism
Honoring our differences and how to collaborate
Educating staff, patients, and the communities we care for
Restoring Hope and Freedom, together
Essential Job Qualifications
Minimum of 2 years college experience or equivalent years of experience in administrative work. Computer experience with high accuracy level of data entry Excellent telephone and customer service skills Outstanding organizational, interpersonal communication and overall customer service skills. Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.
Preferred Job Qualifications
Associate degree in health-related field Knowledge of medical terminology and clinical rehabilitation.Physical Requirements for Essential Job Qualification
Levels:
None (No specific requirements) Occasionally (Less than 1/3) Frequently (1/3 to 2/3) Majority (More than 2/3)
Remain in a stationary position: Majority
Traverse or move around work location: Occasionally
Use keyboard: Frequently
Operate or use department specific equipment: None
Ascend/Descend equipment or ladder: None
Position self to accomplish the Essential Functions of the role: None
Receive and communicate information and ideas for understanding: None
Transport, position, and/or exert force:
Up to 10 pounds: Occasionally
Up to 25 pounds: _____
Up to 50 pounds: _____
Up to 75 pounds: _____
More than 100 pounds: _____
Other weight: Up to___ pounds _____
Other: None
The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability, or other legally protected characteristic.