Unit Secretary, T11 Trauma

Full-time, Day shift, rotation, every other weekend and holidays may be included.

AFSCME – Union

Posted: October 25, 2024

Purpose:

Provides indirect patient care in the medical/surgical setting. Meets the communication needs of patients, families, departmental staff, and medical staff. Prepares and compiles records in the nursing unit. Initiates directions from physicians and nursing staff. Participates in performance improvement activities. Maintains regulatory agency requirements, nursing and hospital policies, procedures, and standards.

Responsibilities:

Assures the delivery of interdepartmental mail, patients’ mail, and flowers by alerting recipients of their arrival. Supports unit-based Continuous Performance Improvement (CPI) activities by actively participating in the CPI process. Understands the special needs of consumers with co-occurring disorders (mental health and substance abuse) and utilizes appropriate assessment and intervention techniques. Completes ongoing age-specific competency validation via defined mechanisms. Obtains information for records and assists in the transfer of patients by preparing records for other facilities. Answers the telephone promptly and courteously, maintaining free-flowing and accurate communications. Takes and delivers messages in a timely manner. Greets and assists patients, families, visitors, co-workers, physicians, and other hospital personnel. Responsible for unlocking and securing the door to the unit upon their arrival and registering visitors. Processes requests for patient services from other departments as required. Assists during emergencies such as crises on the unit, cardiac arrests, disasters, etc., by thoroughly understanding their role. Attends unit staff meetings. Responsible for ordering all forms, keeping them up to date, and distributing them as needed. Assembles and records patient information on charts, files laboratory and x-ray reports on patient charts, and checks discharge charts for completeness. Functions as the unit receptionist and coordinates clerical tasks essential to the operation of the unit. Maintains patient records, including labeling, incorporating appropriate forms, ensuring completion, overseeing general appearance, and monitoring their location. Maintains a satisfactory physical environment for patients by reporting potential safety hazards and needed repairs to appropriate personnel.