At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Summary of Primary Function/General Purpose of Position** Under general supervision, the Unit Secretary provides clerical support to the nursing unit. As a member of the nursing unit, the Unit Secretary conducts themselves to promote an organized and positive culture on the unit. **Essential Job Functions** • Assemble and maintain patient charts • Answer telephones • Manages nurse call system • Provide routine approved information • Relay calls and messages as needed This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Licensing/Certification** None **Education** High School/GED (required) **Work Experience** Prior healthcare clerical work (preferred) **Training** EPIC Electronic Health Record (EHR) (preferred) **Language** Spanish (preferred) **Skills** • Ability to use Microsoft word and excel • Ability to multi-task • Strong verbal communication • Strong customer service skills • Ability to remain calm in high-stress situations • Strong listening skills • Ability to prioritize effectively • Ability to be proactive in a rapidly changing environment • Strong problem solving and critical thinking skills • Effectively manages technology and interprets information • Ability to troubleshoot technology • Telephone skills **Working Conditions** Periods of high stress and fluctuating workloads may occur May be exposed to physical altercations and verbal abuse May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. May be exposed to high noise levels and bright lights May be exposed to limited hazardous substances or body fluids* May be exposed to human blood and other potentially infectious materials* May have periods of constant interruptions General office environment _* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control._ **Patient Population** Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com