With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Location: Harbour View Medical Center (Suffolk, VA)

Harbour View Medical Center is Bon Secours’ new, surgically focused hospital, set to open in early 2025. The facility will include 18 medical/surgical beds and up to four operating rooms. The 98,000-square-foot hospital will adjoin the existing Bon Secours Health Center at Harbour View campus, which includes an emergency department, outpatient imaging, outpatient lab services, an ambulatory surgery center and physician practices.

Summary of Primary Function/General Purpose of Position
Under general supervision, the Unit Secretary provides clerical support to the nursing unit.  As a member of the nursing unit, the Unit Secretary conducts themselves to promote an organized and positive culture on the unit.
                                                                                                                                                                                                                             
Essential Job Functions
• Assemble and maintain patient charts
• Answer telephones
• Manages nurse call system
• Provide routine approved information
• Relay calls and messages as needed                                       

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification
None

Education
High School/GED (required)

Work Experience
Prior healthcare clerical work (preferred)

Training
EPIC Electronic Health Record (EHR) (preferred)

Language
Spanish (preferred)

Skills
• Ability to use Microsoft word and excel
• Ability to multi-task
• Strong verbal communication
• Strong customer service skills
• Ability to remain calm in high-stress situations
• Strong listening skills
• Ability to prioritize effectively
• Ability to be proactive in a rapidly changing environment
• Strong problem solving and critical thinking skills
• Effectively manages technology and interprets information
• Ability to troubleshoot technology
• Telephone skills

Working Conditions
Periods of high stress and fluctuating workloads may occur
May be exposed to physical altercations and verbal abuse
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
May be exposed to high noise levels and bright lights
May be exposed to limited hazardous substances or body fluids*
May be exposed to human blood and other potentially infectious materials*
May have periods of constant interruptions
General office environment
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements
Lifting/Carrying (0-50 lbs.)   34-66%
Lifting/Carrying (50-100+ lbs.)    1-33%
Push/Pull (0-50 lbs.)    1-33%
Push/Pull (50-100+ lbs.)   1-33%
Stoop/Kneel   34-66%
Crawling    0%
Climbing    0%
Balance    1-33%
Bending    34-66%
Sitting    67-100%
Walking    34-66%
Standing   34-66%

Additional Physical Requirements/Hazards
Manual dexterity (eye/hand coordination)
Perform shift work
Maneuver weight of patients
Hear alarms/telephone/audio recorder
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity - far
Acuity - near
Depth perception
Use of Latex products
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Exposure to potential electrical shock
Exposure to high pitched noises
Gaseous risk exposure

Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Unit Secretary –Harbour View Medical Center Surgical Services

Job Summary:

Under general supervision, the Unit Secretary provides clerical support to the nursing unit.  As a member of the nursing unit, the Unit Secretary conducts themselves to promote an organized and positive culture on the unit.

Essential Functions: 

Must possess the ability to troubleshoot and resolve caller problems and specific request in a timely manner Provides excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful manner from both internal customers and the communitySchedules discharge follow up appointments; assists in recording traumas and codes within the facility Performs other administrative or clerical duties and projects as assignedOther duties as assigned

Education:

High School Degree or GED

Experience:

Prior healthcare clerical work (preferred, not required)

Training: 

EPIC Electronic Health Record (EHR) (preferred, not required)

Skills & Abilities:

Possesses problem-solving skills, basic computer skills, 25 WPM typing skills with excellent communication and interpersonal skillsEngage with staff and patients in a professional mannerAbility to be proactive in a rapidly changing environment

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com