About our Facility:

At Bear Mountain Healthcare at Andover, it is our mission to provide our residents and their families with superior care while still making them feel at home. With 135 beds and various amenities, we bring a new level of comfort to the care received.  We provide post-acute services, rehabilitative services, skilled nursing and short-term/long-term care.

· Answers telephone calls in a professional manner.

· Transcribes data, as authorized, onto appropriate forms.

· Files reports into charts when indicated.

· Make appointments and transportation arrangements for residents.

· Collects, mails, tracks and files physician telephone orders.

· Checks documentation for completeness and proper signatures.

· Relays interdepartmental communication to appropriate personnel.

· Collates admission packs and set up charts for new admissions.

· Closes discharge charts per policy as directed by supervisor.

· Maintains medical record in current order and thins record according to policy.

· Maintains computer files/spreadsheets on a daily basis.

· Maintains schedules for resident renewals/history and physical for the physicians.

· Completes Audits as directed by supervisor.

· Applies “5 Star” customer service approach in all aspects of job.

· Actively supports Bear Mountain’s commitment to providing “5 Star” service on all quality objectives, with an emphasis on continual improvement.

· Adheres to all company policies, procedures, and standards of conduct.

· Reports to the appropriate managers any known or suspected violations of policy and procedures, regulations, or standards of conduct.

· Performs additional duties as assigned.