Unit Support Admin (Seasonal)
Rutgers University
Recruitment/Posting Title Unit Support Admin (Seasonal) Posting Number 24TM0469 Department OIT-Newark Computing Services Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. Posting Summary Rutgers, The State University of New Jersey, is seeking a Unit Support Admin (Seasonal) for the Office of Information Technology. This position provides technical and customer service support to the University community. Works closely with the management team of the OIT Computing Help Desk, Residential Networking or the Computing Labs, and handles routine duties essential to day-to-day operation. This position is also responsible for the monitoring of University services and networks after-hours, following escalation procedures as necessary.
Among the key duties of this position are the following: Provides quality customer support to all users on campus, over the phone, through email, face-to-face, and chat. Communicates technical information to non-technical customers, verbally and in writing. Troubleshoots and provides solutions for a wide range of computing and user support issues, both for campus- and customer-owned systems. Troubleshoots network issues and repair jacks and faceplates. Ensures that university, campus, and lab rules are followed. Escalates unusual occurrences to supervisor/s. Ensures equipment and software are operational. Records usage statistics. Maintains work location in a neat, clean, and orderly manner. Creates, updates and maintains documentation (handouts & website). Logs all phone calls, emails, drop-by issues, and chat transcripts into the tracking software. Performs other duties as assigned. Position Status Full Time Hours Per Week 40 Daily Work Shift Day Work Arrangement FLSA Nonexempt Position Salary $17 - $19 Payroll Designation PeopleSoft Terms of Appointment Temporary Staff Appointment - Hourly
For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. Posting Summary Rutgers, The State University of New Jersey, is seeking a Unit Support Admin (Seasonal) for the Office of Information Technology. This position provides technical and customer service support to the University community. Works closely with the management team of the OIT Computing Help Desk, Residential Networking or the Computing Labs, and handles routine duties essential to day-to-day operation. This position is also responsible for the monitoring of University services and networks after-hours, following escalation procedures as necessary.
Among the key duties of this position are the following: Provides quality customer support to all users on campus, over the phone, through email, face-to-face, and chat. Communicates technical information to non-technical customers, verbally and in writing. Troubleshoots and provides solutions for a wide range of computing and user support issues, both for campus- and customer-owned systems. Troubleshoots network issues and repair jacks and faceplates. Ensures that university, campus, and lab rules are followed. Escalates unusual occurrences to supervisor/s. Ensures equipment and software are operational. Records usage statistics. Maintains work location in a neat, clean, and orderly manner. Creates, updates and maintains documentation (handouts & website). Logs all phone calls, emails, drop-by issues, and chat transcripts into the tracking software. Performs other duties as assigned. Position Status Full Time Hours Per Week 40 Daily Work Shift Day Work Arrangement FLSA Nonexempt Position Salary $17 - $19 Payroll Designation PeopleSoft Terms of Appointment Temporary Staff Appointment - Hourly
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