Summary
The University Store Manager is pivotal in driving the strategic vision and operational efficiency of the Midwestern University Store. This role is dedicated to supporting the academic community by overseeing the daily operations and ensuring access to essential educational resources and materials. The University Store Manager will lead a team, manage inventory, coordinate with faculty for textbook requirements, and create a welcoming environment for students and staff. This position demands a dynamic individual capable of fostering strong customer relationships and optimizing the University Store's performance through effective marketing and financial management. This position will report to the Director of Food Services.
Essential Responsibilities
Oversee daily University Store operations, including inventory management, purchasing and vendor relations. Maintain a clean, organized and welcoming store environment. Recruit, hire, train and supervise store staff, including sales associates and Federal Work Study (FWS) store clerks. Conduct regular performance evaluation and provide feedback and coaching to staff. Ensure high levels of customer satisfaction through excellent service. Develop and implement operation policies and procedures to enhance efficiency and customer satisfaction. Facilitate and promote the store as a resource for students and faculty. Coordinate with academic departments to ensure timely availability of required textbooks and course material. Create and implement market analysis and strategic marketing of store merchandise. Implement a product rotation strategy to ensure the store remains appealing and engaging for customers. Develop and manage the University Store budget, ensuring financial objectives are met. Organize and execute University Store events and promotions. Collaborates and participates in broader university initiatives and events to support and achieve the overall goals of the university. Collaborate with university departments and external vendors to ensure efficient store operations, including maintain product inventory levels, managing in-store textbook programs, and documenting financial store performance. Other duties as assigned by the Supervisor.Supervisory Responsibilities
This job has supervisory responsibilities. The University Store Manage will supervise the store associates and Federal Work Study (FWS) store clerks.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
A Bachelor's degree in Business Administration, Marketing, or a related field is required with 3-5years of retail management experience, preferably in a university or campus store setting. Must have good customer service skills with the ability to lead a team. Have the ability to build key partnerships with other store staff and campus organizations for promotional and special events.
Computer Skills
Proficiency in MS Office (Word, Excel, Outlook) required. Experience with retail management software preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to stoop, kneel, crouch or crawl, use hands to handle or feel, reach with hands and arms, talk and hear. The employee is occasionally required to climb or balance and sit. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is regularly required to push up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.
We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.