Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Holidays - Every Other Holiday, Weekends - Every Other Weekend

Scheduled Hours:

3PM - 11:30PM

Shift:

2 - Evening Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

99940 - 5490 Registration Services Univ

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

1.    Enters Lab, Radiology and basic ancillary service appointments to schedules.  Coordinates the provision of multiple services to patients.  Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations. Collects patient liabilities prior to or on the date of service, as appropriate.  

2.    Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.  

3.    Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.

4.    Telephones and/or notifies patient of appointment times. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.  

5.    Mails patient information packets to patients.

6.    Transcription of paper orders when applicable.

7.    Assesses patients’ financial needs and directs accordingly to financial counseling, and refers to appropriate person or area.

Position Qualifications: License/Certification/Education:

Required:  High School Diploma.

Preferred:  Associate or Bachelor’s Degree in Business or Healthcare related field. 

Experience/Skills:

Required:

1.    Minimum of 1-2 years of data entry experience.

2.    Proficient data-entry skills with attention to detail.

3.   Must have computer skills that include use of Windows and the ability to navigate.

4.    Strong customer service skills both verbal and written; with a variety of internal and external customers.

5.    Demonstrated knowledge of medical terminology.

6.    Ability to work in a high volume, team-oriented environment.

7.    English speaking, reading and writing skills.

Preferred:

1.    Experience in hospital admissions, insurance, billing, scheduling or telephone customer service.

2.    Previous insurance verification and/or authorization.

3.    Bilingual speaking, reading, and writing skills.

Holiday and/or weekend shift work, as well as after-hours coverage as required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.