Returning Candidate? Log back in! Urban Outfitters Key Holder Location US-PA-Pittsburgh ID 2024-10115 Job Family Stores Employee Type Regular Position Type Part-Time Location

This position is located at 435 Cinema Dr, Pittsburgh, Pennsylvania, 15203 United States Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities Brand ExperienceActs as a brand representative reflective of company valuesLeads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactionsDelivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)Leadership + Team ManagementActively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needsTakes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resourcesActs as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasksVisual + Business OperationsSupports the store management team by participating in daily opening and closing office procedures and operational tasks and projectsCollaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accuratelyAdheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the storeCommunication + RelationshipsContributes to an inclusive work environment by actively listening to others and seeking different perspectivesSupports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotabilityEager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactionsStays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses. Role Qualifications Passion for UO brandLeadership experienceExperience being a team playerAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidaysEagerness to learn and grow within the organization The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

Pay Range Starting from USD $15.00/Hr. Urban Outfitters Wage Transparency

To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may resultin bringing the total compensation to a higher range. EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees. Options ApplyApplyShareSubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Not finding the perfect fit?

Join our Talent Community to be notified about roles and hiring events that align with your job interests!

Application FAQs

Software Powered by iCIMS
www.icims.com