URBN is hiring an IT Support Analyst position who will responsible for support of all IT systems within the Distribution Center (DC) and other desktop support across the enterprise. This position will be responsible for prioritizing work efforts with IT and be the main point of contact for all escalation related to critical priority one issues.
Role Responsibilities This position will be the main point of contact for all priority incidents within the Gap, PA DC campusDaily prioritization of all Service Desk IT incidents and service requests Work with Distribution Center business to continually improve on IT service levels and recommend changes to improve as requiredThis position will help drive the adherence of IT standards for hardware and support within DC This position will be expected to keep current on technologies related to run the production IT systems This position will be instrumental in interfacing with other offsite IT Support teams Role Qualifications Technical Degree in a computer related field or 2+ years experience working in a desktop support roleExcellent customer service experience working with critical production situations with the ability to train end usersPrior experience working with 3rd party vendors for incident escalation/resolution and future upgrades related to systems in CC and DCNetworking experience with wired and wireless technologies including RFAbility to manage several critical incidents and escalate to IT management as necessary#LI-BL1
The PerksURBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO StatementURBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees. Options ApplyApplyShareSubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Not finding the perfect fit?
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