General Atomics Aeronautical Systems, Inc. (GA-ASI), an affiliate of General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as well as advanced high-resolution surveillance systems.

We have an exciting opportunity for an Urgent Field Support (UFS) Engineer in our Engineering Field Support (EFS) group at GA-ASI in Poway, CA. UFS needs talented, driven, and adaptive engineers to keep our systems operational, one aircraft or Ground Control Station (GCS) at a time.

Under general supervision with limited review, this position is responsible for determining and developing effective approaches to quickly solve a wide range of difficult, multidisciplinary engineering problems encountered on fielded systems. This primarily involves creation of engineering troubleshooting, repair, or rework recommendations that may be novel or outside the scope of released technical documentation. Investigations are typically conducted in an expeditious manner with functional engineering departments to determine root cause and appropriate corrective action.  After investigations are completed, findings and corrective actions are documented and communicated directly to our customers and engineering staff in accordance with contracted deliverables.

DUTIES AND RESPONSIBILITIES:Be able to work a rotating, periodic on-call schedule for off-hour and weekend support.Obtain and maintain technical system-level knowledge of GA-ASI aircraft, ground control stations, and associated hardware, including related operational procedure and maintenance processes. Robust knowledge of systems and procedures is required to understand discrepancies and generate appropriate corrective action.Direct investigations of anomalies based on information provided by customers, available technical information, manuals, and standard scientific and engineering principles.Interface with design engineers, test engineers, program management, maintenance technicians, technical writers, pilots, and other professional staff to coordinate operational or maintenance workarounds, improved procedures, software updates, or hardware modifications as required in response to field incidents and anomalies.Author engineering memorandums and presentations for anomaly investigations to customers, GA-ASI technical staff, and executive leadership. Memorandums are a primary deliverable and may be required under an emergency timeframe.Direct the activities of designers and technicians and potentially lead and direct the activities of less experienced professional staff.Represent the organization to GA-ASI’s customers in describing solutions to technical issues associated with specific anomalies.Ensure that findings from any investigation are well-documented, and that required platform improvements or workarounds are successfully passed to the appropriate team for development and inclusion, as applicable.Maintain the strict confidentiality of sensitive information.Travel and provide on-location support if required. Most support by UFS is accomplished without the need for travel; however, on-site support may sometimes be necessary.Perform other duties as assigned.Work in a safe manner in accordance with established operating procedures and practices.Observe all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.